{"id":12001,"date":"2018-01-10T16:17:10","date_gmt":"2018-01-10T13:17:10","guid":{"rendered":"https:\/\/www.gpec.ro\/blog\/?p=12001"},"modified":"2022-06-08T12:16:33","modified_gmt":"2022-06-08T09:16:33","slug":"raportul-pietei-de-e-commerce-2017-romanii-au-cumparat-online-de-28-miliarde-de-euro","status":"publish","type":"post","link":"https:\/\/www.gpec.ro\/blog\/raportul-pietei-de-e-commerce-2017-romanii-au-cumparat-online-de-28-miliarde-de-euro","title":{"rendered":"Raportul pie\u021bei de e-commerce 2017: Rom\u00e2nii au cump\u0103rat online de 2,8 miliarde de euro (UPDATE cu infografic)"},"content":{"rendered":"<div class=\"fcbkbttn_buttons_block\" id=\"fcbkbttn_left\"><div class=\"fcbkbttn_like \"><div class=\"fb-like fb-like-button_count\" data-href=\"https:\/\/www.gpec.ro\/blog\/raportul-pietei-de-e-commerce-2017-romanii-au-cumparat-online-de-28-miliarde-de-euro\" data-colorscheme=\"light\" data-layout=\"button_count\" data-action=\"like\"  data-size=\"small\"><\/div><\/div><\/div><p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-12004\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/Logo_GPeC-300x163.png\" alt=\"GPeC - cel mai important eveniment de e-commerce si cea mai mare comunitate a magazinelor online\" width=\"300\" height=\"163\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/Logo_GPeC-300x163.png 300w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/Logo_GPeC-768x417.png 768w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/Logo_GPeC-1024x557.png 1024w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/Logo_GPeC.png 2000w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><strong>(<a href=\"https:\/\/www.gpec.ro\/blog\/en\/e-commerce-market-report-2017-romanians-purchased-online-2-8-billion-euro-worth-of-products\" target=\"_blank\" rel=\"noopener\">Read this article in English<\/a>)<\/strong><\/p>\n<p><strong>\u00centre timp a fost publicat <a href=\"https:\/\/www.gpec.ro\/blog\/raportul-pietei-ecommerce-gpec-2018-romanii-au-facut-cumparaturi-online-de-peste-3-5-miliarde-euro-in-2018\">raportul pie\u021bei de e-commerce din Rom\u00e2nia 2018<\/a> &#8211; vezi aici ultimele cifre pentru pia\u021ba de e-commerce \u0219i de ce valori au v\u00e2ndut magazinele online \u00een 2018.<\/strong><\/p>\n<p>Potrivit cifrelor \u0219i estim\u0103rilor principalilor juc\u0103tori din comer\u021bul electronic rom\u00e2nesc \u00eempreun\u0103 cu <a href=\"http:\/\/www.gpec.ro\/\" target=\"_blank\" rel=\"noopener\"><strong>GPeC<\/strong><\/a> (<em>sursele sunt men\u021bionate la finalul raportului<\/em>), <strong>valoarea cump\u0103r\u0103turilor online a ajuns la 2,8 miliarde de euro \u00een 2017<\/strong>, cu peste 40% mai mult dec\u00e2t \u00een 2016, c\u00e2nd s-au \u00eenregistrat 1,8 \u2013 2 miliarde de euro. Acest lucru ar \u00eensemna c\u0103 rom\u00e2nii au cheltuit, \u00een medie, 7,67 milioane de euro \u00een fiecare zi din an pentru cump\u0103r\u0103turi prin internet.<\/p>\n<p>Valoarea de 2,8 miliarde de euro face referire strict la e-tail, adic\u0103 la produsele fizice (tangibile) care au fost comandate online. Nu sunt incluse serviciile, pl\u0103\u021bile de facturi la utilit\u0103\u021bi, biletele de avion, vacan\u021bele, rezerv\u0103rile hoteliere, biletele la spectacole sau la diferite evenimente, con\u021binutul download-abil etc. Dac\u0103 le-am ad\u0103uga \u0219i pe acestea, valoarea total\u0103 a achizi\u021biilor online ar cre\u0219te considerabil.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-12173 size-full\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/Inforgrafic-GPeC-2017-RO.jpg\" alt=\"GPeC Piata romaneasca de e-commerce 2017\" width=\"800\" height=\"8354\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/Inforgrafic-GPeC-2017-RO.jpg 800w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/Inforgrafic-GPeC-2017-RO-768x8020.jpg 768w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/Inforgrafic-GPeC-2017-RO-98x1024.jpg 98w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<h4><strong>E-Commerce Share din total Retail: 5,6%<\/strong><\/h4>\n<p>Cre\u0219terea de aprox. 40% de la un an la altul \u00eenregistrat\u0103 de pia\u021ba rom\u00e2neasc\u0103 de e-commerce este una din cele mai mari cre\u0219teri la nivelul Uniunii Europene. <strong>Valoarea pie\u021bei de e-commerce din totalul pie\u021bei de retail se situeaz\u0103 la aprox. 5,6%<\/strong>, \u00een cre\u0219tere fa\u021b\u0103 de 4%, c\u00e2t se \u00eenregistra \u00een 2016. Cu toate acestea, procentul este \u00eenc\u0103 mic comparativ cu \u021b\u0103rile dezvoltate, dar arat\u0103 poten\u021bialul uria\u0219 de cre\u0219tere al pie\u021bei rom\u00e2ne\u0219ti de comer\u021b electronic.<\/p>\n<p><em><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-medium wp-image-12006\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/Andrei-Radu-200x300.jpg\" alt=\"Andrei Radu CEO &amp; Founder GPeC\" width=\"200\" height=\"300\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/Andrei-Radu-200x300.jpg 200w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/Andrei-Radu-768x1152.jpg 768w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/Andrei-Radu-683x1024.jpg 683w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/Andrei-Radu.jpg 1365w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/>\u201cAnul 2017 a fost un an spectaculos pentru comer\u021bul online rom\u00e2nesc, \u00eenregistr\u00e2ndu-se o cre\u0219tere semnificativ\u0103 de aprox. 40% comparativ cu 2016 \u0219i ating\u00e2nd, astfel, pragul de 2,8 miliarde de euro doar \u00een e-tail, f\u0103r\u0103 servicii. Este un salt uria\u0219 care ne arat\u0103 apetitul tot mai mare al rom\u00e2nilor pentru cump\u0103r\u0103turile online \u0219i, mai ales, poten\u021bialul de cre\u0219tere accelerat\u0103 a e-commerce-ului autohton\u201d<\/em>, spune <strong>Andrei Radu, Founder &amp; CEO GPeC<\/strong>. <em>\u201cChiar dac\u0103 Rom\u00e2nia nu se ridic\u0103 \u00eenc\u0103 la nivelul altor pie\u021be mature din Europa, nu trebuie neglijat deloc ritmul \u0219i poten\u021bialul de cre\u0219tere care ne poate duce p\u00e2n\u0103 \u00een 2020 la o pia\u021b\u0103 de peste 5 miliarde de euro\u201d<\/em>, adaug\u0103 el.<\/p>\n<p><a href=\"http:\/\/www.gpec.ro\/\" target=\"_blank\" rel=\"noopener\"><strong>GPeC<\/strong><\/a> este, de 13 ani, cel mai important eveniment de e-commerce din Rom\u00e2nia care, printre altele, centralizeaz\u0103 datele \u0219i public\u0103 \u00een fiecare an <strong>raportul oficial al pie\u021bei rom\u00e2ne\u0219ti de comer\u021b electronic<\/strong>. Iat\u0103 care sunt principalele cifre \u0219i statistici pentru anul recent \u00eencheiat.<\/p>\n<h4><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-12008\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/gpec_statistici.jpg\" alt=\"Statistici piata de e-commerce romaneasca 2017\" width=\"800\" height=\"600\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/gpec_statistici.jpg 800w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/gpec_statistici-300x225.jpg 300w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/gpec_statistici-768x576.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/h4>\n<h4><strong>Peste 11 milioane de internau\u021bi \u0219i o rat\u0103 de penetrare a internetului mobil de 85%<\/strong><\/h4>\n<p>Potrivit ultimului raport ONU (<em>UN Department of Economic and Social Affairs<\/em>), <strong>popula\u021bia Rom\u00e2niei a sc\u0103zut<\/strong> de la 19,4 milioane de locuitori \u00een 2016 <strong>la 19,1 milioane de locuitori \u00een 2017<\/strong>. Dintre ace\u0219tia, <strong>peste 11 milioane sunt utilizatori de internet<\/strong>, conform ultimului raport al Institutului Na\u021bional de Statistic\u0103 pentru primul semestru al anului 2017.<\/p>\n<p>Rata de penetrare a internetului a crescut u\u0219or comparativ cu 2016, statisticile ANCOM ar\u0103t\u00e2nd c\u0103 sunt <strong>4,6 milioane de conexiuni internet fix<\/strong> \u00een band\u0103 larg\u0103 (+6% fa\u021b\u0103 de 2016) \u0219i <strong>16,6 milioane de conexiuni internet mobil<\/strong> \u00een band\u0103 larg\u0103 (+13% fa\u021b\u0103 de 2016). Astfel, rata de penetrare a internetului fix la 100 de gospod\u0103rii este de aprox. 55%, iar rata de penetrare a internetului mobil la 100 de locuitori este de 85%.<\/p>\n<h4><strong>44% din utilizatorii de internet din mediul urban au f\u0103cut cump\u0103r\u0103turi online cel pu\u021bin lunar<\/strong><\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-12010\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/iSense-Solutions-300x68.png\" alt=\"iSense Solutions Research Company\" width=\"300\" height=\"68\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/iSense-Solutions-300x68.png 300w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/iSense-Solutions.png 308w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\u00cen aprilie 2017, <a href=\"http:\/\/www.gpec.ro\/\" target=\"_blank\" rel=\"noopener\"><strong>GPeC <\/strong><\/a>\u00eempreun\u0103 cu compania de cercetare de pia\u021b\u0103<a href=\"http:\/\/www.isensesolutions.ro\/\" target=\"_blank\" rel=\"noopener\"><strong> iSense Solutions<\/strong><\/a> au derulat un studiu \u00een r\u00e2ndul utilizatorilor de internet pe un e\u0219antion de 1012 reponden\u021bi \u2013 e\u0219antion reprezentativ la nivel urban \u00een func\u021bie de v\u00e2rst\u0103, sex, m\u0103rimea localit\u0103\u021bii \u0219i regiune.<\/p>\n<p>Potrivit studiului, <strong>44% din utilizatorii de internet din mediul urban au f\u0103cut cump\u0103r\u0103turi online cel pu\u021bin lunar<\/strong>, iar 62% dintre ace\u0219tia au v\u00e2rste cuprinse \u00eentre 18 \u0219i 34 de ani.<\/p>\n<p><strong>Cump\u0103r\u0103torii online<\/strong> viziteaz\u0103 <strong>9 magazine pe an<\/strong> cu o <strong>frecven\u021b\u0103 de 3-4 ori pe s\u0103pt\u0103m\u00e2n\u0103<\/strong>, \u00een timp ce <strong>non-cump\u0103r\u0103torii<\/strong> viziteaz\u0103 <strong>5 magazine online<\/strong> \u00een decursul a 12 luni, cu o frecven\u021b\u0103 mai mic\u0103 (<strong>1 dat\u0103 pe s\u0103pt\u0103m\u00e2n\u0103<\/strong>). Cu alte cuvinte, magazinele online sunt vizitate destul de des chiar \u0219i de cei care nu au f\u0103cut \u00eenc\u0103 pasul spre cump\u0103rare.<\/p>\n<p><strong>Principalele motive invocate de cei care nu au cump\u0103rat online<\/strong> sunt, \u00een ordine: ne\u00eencrederea c\u0103 produsele prezentate pe site corespund realit\u0103\u021bii; imposibilitatea de a vedea, testa \u0219i proba produsele \u00eenainte de achizi\u021bie; ne\u00eencrederea \u00een calitatea serviciilor magazinelor online \u0219i plata taxelor de transport suplimentar fa\u021b\u0103 de pre\u021bul produsului atunci c\u00e2nd acesta este achizi\u021bionat online.<\/p>\n<p>De cealalt\u0103 parte, <strong>cump\u0103r\u0103torii online prefer\u0103 shopping-ul prin internet pentru c\u0103<\/strong>: economisesc timp; oferta de produse este mai bogat\u0103; pot compara produsele u\u0219or; este mai ieftin \u0219i mai comod online.<\/p>\n<h4><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-12012\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/Simona-Kijonkova-@GPeC-RED-Regional-Expansion-Debate-1024x683.jpg\" alt=\"Simona Kijonkova @GPeC RED - Regional Expansion Debate\" width=\"1024\" height=\"683\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/Simona-Kijonkova-@GPeC-RED-Regional-Expansion-Debate-1024x683.jpg 1024w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/Simona-Kijonkova-@GPeC-RED-Regional-Expansion-Debate-300x200.jpg 300w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/Simona-Kijonkova-@GPeC-RED-Regional-Expansion-Debate-768x512.jpg 768w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/Simona-Kijonkova-@GPeC-RED-Regional-Expansion-Debate.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/h4>\n<h4><strong>Peste 7.000 de magazine online \u00een Rom\u00e2nia<\/strong><\/h4>\n<p>Din punct de vedere al num\u0103rului de magazine online, acesta a crescut semnificativ de la aprox. 5.000 de magazine \u00een 2016, la <strong>peste 7.000 de magazine online<\/strong> \u00een 2017. Potrivit oficialilor <a href=\"https:\/\/www.emag.ro\/\" target=\"_blank\" rel=\"noopener\"><strong>eMAG<\/strong><\/a> tendin\u021ba de cre\u0219tere se va accentua \u00een 2018, estim\u00e2ndu-se dublarea num\u0103rului de comercian\u021bi online la aprox. 14.000 \u2013 15.000.<\/p>\n<p>Potrivit ultimelor cercet\u0103ri, exist\u0103 deja aprox. 25.000 de website-uri pe domenii .RO care au func\u021bie de \u201cadaug\u0103 \u00een co\u0219\u201d, a\u0219adar pot fi considerate magazine online \u2013 dar traficul mic \u00eenregistrat de acestea le face nesemnificative \u00een peisajul e-commerce autohton. Astfel, doar cele 7.000 de magazine sunt suficient de relevante din punct de vedere trafic \u0219i comenzi pentru a putea fi luate \u00een calcul.<\/p>\n<h4><strong>Principalele categorii de produse v\u00e2ndute \u00een 2017 \u0219i valorile medii ale comenzilor<\/strong><\/h4>\n<p><strong>Topul principalelor categorii de produse<\/strong> v\u00e2ndute online \u00een 2017 (exclusiv e-tail) este, \u00een ordine: <strong>produsele din gama Electro-IT&amp;C<\/strong> (ex.: PC \u0219i componente PC, notebooks, tablete, telefoane mobile, electronice \u0219i electrocasnice etc.); <strong>produsele de tip Fashion &amp; Beauty<\/strong> (\u00eembr\u0103c\u0103minte, \u00eenc\u0103l\u021b\u0103minte, accesorii, cosmetice, parfumuri, ceasuri etc.); <strong>produsele pentru cas\u0103 \u0219i decora\u021biuni<\/strong>, <strong>c\u0103r\u021bile<\/strong> precum \u0219i <strong>produsele destinate copiilor<\/strong> (de la juc\u0103rii p\u00e2n\u0103 la articole pentru copii de tip: c\u0103rucioare, vestimenta\u021bie, consumabile etc.).<\/p>\n<p>Clasamentul este similar cu anul 2016, dar potrivit estim\u0103rilor principalilor juc\u0103tori, <strong>verticala de Fashion cre\u0219te accelerat \u0219i va devansa produsele din gama Electro-IT&amp;C \u00een aprox. 5 ani<\/strong>, devenind principala categorie de produse comercializate online din punct de vedere al volumului generat. De asemenea, categoria de produse <strong>Home &amp; Deco are un poten\u021bial uria\u0219 de cre\u0219tere<\/strong>.<\/p>\n<p>O particularitate important\u0103 a anului 2017 const\u0103 \u00een <strong>cre\u0219terea valorii produselor<\/strong> achizi\u021bionate online, explicat\u0103 prin cre\u0219terea salariilor \u0219i, deci, orientarea consumatorilor c\u0103tre produse de calitate mai bun\u0103. De asemenea, a crescut \u0219i num\u0103rul de produse achizi\u021bionate la o cump\u0103r\u0103tur\u0103 \u0219i, implicit, <strong>valoarea medie a tranzac\u021biilor<\/strong>.<\/p>\n<p>Pe segmentul <strong>Electro-IT&amp;C<\/strong>, valoarea co\u0219ului mediu a crescut de la 669 lei \u00een 2016 la peste 800 de lei \u00een 2017, cu anumite momente din an (ex.: Black Friday) c\u00e2nd valoarea s-a apropiat sau chiar a dep\u0103\u0219it pragul de 1.000 de lei.<\/p>\n<p>De asemenea, cre\u0219teri semnificative ale co\u0219ului mediu s-au \u00eenregistrat \u0219i \u00een segmentul <strong>Fashion<\/strong>, de la 161 de lei \u00een 2016 la 250\u2013300 de lei \u00een 2017, \u00een func\u021bie de anumite momente din an \u0219i de tipul de produse comercializate (brand \u2013 unde valorile sunt mai mari vs. non-brand \u2013 produse cu valoare mai mic\u0103).<\/p>\n<p>Pe categoria <strong>Home &amp; Deco<\/strong> valoarea medie a tranzac\u021biei este similar\u0103 cu cea din 2016, respectiv aprox. 480 de lei.<\/p>\n<p>\u00cen cazul <strong>libr\u0103riilor online<\/strong>, valoarea medie a co\u0219ului variaz\u0103 \u00eentre 80 \u0219i 100 de lei, fiind \u00eentr-o u\u0219oar\u0103 cre\u0219tere comparativ cu 2016. Doar \u00een cazul <strong>articolelor pentru copii (puericultur\u0103)<\/strong>, valoarea medie a tranzac\u021biei este pe un trend descendent de cel pu\u021bin 3 ani, continu\u00e2nd s\u0103 scad\u0103 u\u0219or \u0219i \u00een 2017 de la 203 lei la 195-200 lei.<\/p>\n<h4><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-12014\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/GPeC-SUMMIT-Panel-Debate-1024x683.jpg\" alt=\"GPeC SUMMIT Panel Debate Noiembrie 2017\" width=\"1024\" height=\"683\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/GPeC-SUMMIT-Panel-Debate-1024x683.jpg 1024w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/GPeC-SUMMIT-Panel-Debate-300x200.jpg 300w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/GPeC-SUMMIT-Panel-Debate-768x512.jpg 768w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/GPeC-SUMMIT-Panel-Debate.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/h4>\n<h4><strong>70% din traficul magazinelor online este generat de telefoanele mobile<\/strong><\/h4>\n<p>\u201cMobile\u201d a continuat s\u0103 fie principalul trend al anului 2017, iar tendin\u021ba se va p\u0103stra \u0219i \u00een 2018. Principalele magazine online rom\u00e2ne\u0219ti au \u00eenregistrat cre\u0219teri semnificative de trafic generat de dispozitivele mobile: <strong>aprox. 70% din vizitele pe site-uri se fac de pe mobil<\/strong> \u00een detrimentul desktop-ului, cifra fiind cu 20% mai mare dec\u00e2t \u00een 2016.<\/p>\n<p>Genera\u021bia <em>Millennials<\/em> este cea care \u00eempinge procentele tot mai sus, majoritatea tinerilor f\u0103c\u00e2nd cuno\u0219tin\u021b\u0103 cu internetul direct pe telefonul mobil \u0219i rareori pe desktop.<\/p>\n<p>\u00cen cazul magazinelor online care au <strong>aplica\u021bii de mobil<\/strong> dedicate, <strong>rata de conversie generat\u0103 de dispozitivele mobile a dep\u0103\u0219it deja desktop-ul<\/strong>. \u00cen schimb, \u00een cazul magazinelor online \u201cmobile friendly\u201d, unde vizitele se fac din browser, rata de conversie de pe mobil este \u00eenc\u0103 la jum\u0103tate fa\u021b\u0103 de desktop.<\/p>\n<p>Tot mai multe magazine online rom\u00e2ne\u0219ti au \u00een\u021beles trend-ul \u0219i \u0219i-au optimizat site-urile pentru dispozitivele mobile, dar <strong>slaba optimizare a temei de mobil care genereaz\u0103 timpi mari de \u00eenc\u0103rcare<\/strong> r\u0103m\u00e2ne \u00eenc\u0103 principala provocare a majorit\u0103\u021bii magazinelor online autohtone.<\/p>\n<h4><strong>Pre\u021bul mic, notorietatea magazinului \u0219i timpul de livrare c\u00e2t mai scurt \u2013 principalii factori \u00een luarea deciziei de cump\u0103rare<\/strong><\/h4>\n<p>Potrivit studiului GPeC \u0219i iSense Solutions, <strong>principalii factori \u00een luarea deciziei de cump\u0103rare<\/strong> sunt, \u00een ordine: pre\u021bul c\u00e2t mai mic; \u00eencrederea pe care o confer\u0103 magazinul (<em>brand reputation<\/em>); timpul de livrare c\u00e2t mai scurt; claritatea \u0219i calitatea informa\u021biilor de pe site; ergonomia site-ului (u\u0219urin\u021ba \u00een navigare \u0219i \u00een procesul de cump\u0103rare \u0219i estetica site-ului); politica de fidelizare a magazinului online.<\/p>\n<p>Un cump\u0103r\u0103tor online a f\u0103cut, \u00een medie, <strong>8,7 achizi\u021bii<\/strong> \u00een decursul anului trecut \u2013 \u00een cre\u0219tere fa\u021b\u0103 de 2016 c\u00e2nd media era de 8,4 achizi\u021bii, dar \u0219i fa\u021b\u0103 de 2015 c\u00e2nd cifra se situa la 8,2 achizi\u021bii\/an.<\/p>\n<h4><strong>Procentul de pl\u0103\u021bi prin card a crescut, dar rambursul r\u0103m\u00e2ne la putere<\/strong><\/h4>\n<p><strong>Metoda de plat\u0103 preferat\u0103 a rom\u00e2nilor r\u0103m\u00e2ne rambursul<\/strong> \u00eentr-o propor\u021bie cov\u00e2r\u0219itoare de aprox. 85%. Totu\u0219i, potrivit informa\u021biilor furnizate de principalii procesatori de pl\u0103\u021bi <a href=\"http:\/\/www.mobilpay.ro\/public\/\" target=\"_blank\" rel=\"noopener\"><strong>mobilPay<\/strong><\/a> \u0219i <a href=\"https:\/\/www.payu.ro\/\" target=\"_blank\" rel=\"noopener\"><strong>PayU<\/strong><\/a>, <strong>procentul pl\u0103\u021bilor online prin card a crescut semnificativ<\/strong> de la aprox. 8% \u00een 2016 la <strong>12-14% \u00een 2017<\/strong>. Diferen\u021ba de 1-2 procente p\u00e2n\u0103 la 100% este dat\u0103 de alte metode de plat\u0103 precum online banking, micro-pl\u0103\u021bi prin sms etc.<\/p>\n<p>Potrivit estim\u0103rilor, volumul total al pl\u0103\u021bilor online prin card a dep\u0103\u0219it pragul de <strong>1,2 miliarde de euro \u00een 2017<\/strong>, \u00een cre\u0219tere comparativ cu 2016, c\u00e2nd s-au \u00eenregistrat 745 de milioane de euro (sursa: <a href=\"https:\/\/www.romcard.ro\/\" target=\"_blank\" rel=\"noopener\"><strong>RomCard<\/strong><\/a>).<\/p>\n<h4><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-12016\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/01\/Florinel-Chis-Director-Executiv-ARMO-1024x683.jpg\" alt=\"Florinel Chis Director Executiv ARMO\" width=\"1024\" height=\"683\" \/><\/h4>\n<h4><strong>V\u00e2nz\u0103ri de peste 200 de milioane de euro doar de Black Friday 2017<\/strong><\/h4>\n<p>Potrivit <a href=\"http:\/\/www.armo.org.ro\/\" target=\"_blank\" rel=\"noopener\"><strong>ARMO<\/strong><\/a> (Asocia\u021bia Rom\u00e2n\u0103 a Magazinelor Online), \u00een weekend-ul de Black Friday (17-19 noiembrie 2017), <strong>rom\u00e2nii au cump\u0103rat produse de peste 200 de milioane de euro<\/strong>, cu 35% mai mult fa\u021b\u0103 de valoarea de 130 de milioane de euro \u00eenregistrat\u0103 \u00een 2016. Cre\u0219terile de Black Friday sunt semnificative de la an la an: 75 mil. EUR Black Friday 2014 \u2013 100 mil. EUR Black Friday 2015 \u2013 130 mil. EUR Black Friday 2016 \u2013 200+ mil. EUR Black Friday 2017.<\/p>\n<p>Tot mai multe magazinele online aleg s\u0103 desf\u0103\u0219oare campanii de tip Black Friday (de multe ori, sub alte denumiri) pe tot parcursul anului. Potrivit acestora, indiferent de titulatura sub care se desf\u0103\u0219oar\u0103 campaniile de discount-uri, acestea aduc cre\u0219teri \u00een v\u00e2nz\u0103ri de aprox. 25-30%.<\/p>\n<p style=\"text-align: center;\">&#8211;&#8211;&#8211;&#8211;&#8211;&#8211;&#8211;<\/p>\n<p>Sursele cifrelor \u0219i estim\u0103rilor de pia\u021b\u0103 publicate \u00een acest raport sunt (\u00een ordine alfabetic\u0103): <a href=\"http:\/\/www.ancom.org.ro\/\" target=\"_blank\" rel=\"noopener\">ANCOM<\/a>, <a href=\"http:\/\/www.armo.org.ro\/\" target=\"_blank\" rel=\"noopener\">ARMO<\/a>, <a href=\"http:\/\/www.breezemobile.ro\/ro\" target=\"_blank\" rel=\"noopener\">Breeze Mobile<\/a>, <a href=\"https:\/\/www.emag.ro\/\" target=\"_blank\" rel=\"noopener\">eMAG<\/a>, <a href=\"http:\/\/www.gpec.ro\/\" target=\"_blank\" rel=\"noopener\">GPeC<\/a>, <a href=\"http:\/\/www.insse.ro\/cms\/\" target=\"_blank\" rel=\"noopener\">Institutul Na\u021bional de Statistic\u0103<\/a>, <a href=\"http:\/\/www.isensesolutions.ro\/\" target=\"_blank\" rel=\"noopener\">iSense Solutions<\/a>, <a href=\"http:\/\/www.mobilpay.ro\/public\/\" target=\"_blank\" rel=\"noopener\">mobilPay<\/a>, <a href=\"https:\/\/www.payu.ro\/\" target=\"_blank\" rel=\"noopener\">PayU<\/a>, <a href=\"https:\/\/www.romcard.ro\/\" target=\"_blank\" rel=\"noopener\">RomCard<\/a>, <a href=\"https:\/\/www.un.org\/development\/desa\/en\/\" target=\"_blank\" rel=\"noopener\">United Nations Department of Economic and Social Affairs<\/a>.<\/p>\n<p><strong>Raportul poate fi preluat \u0219i publicat<\/strong> <strong>cu condi\u021bia men\u021bion\u0103rii sursei: GPeC \u0219i link c\u0103tre <\/strong><a href=\"http:\/\/www.gpec.ro\" target=\"_blank\" rel=\"noopener\"><strong>www.gpec.ro<\/strong><\/a><\/p>\n<p style=\"text-align: center;\">&#8211;&#8211;&#8211;&#8211;&#8211;&#8211;&#8211;<\/p>\n<p>GPeC este cel mai important eveniment de E-Commerce \u0219i reprezint\u0103 cea mai mare comunitate a magazinelor online din Rom\u00e2nia. Cu o tradi\u021bie de 13 ani, GPeC este mixul perfect de Conferin\u021be, Workshopuri, Expo, Cursuri intensive, Statistici, Comunitate \u0219i, mai ales, Competi\u021bia Magazinelor Online, cu rolul precis de a contribui la dezvoltarea pie\u021bei de e-commerce.<\/p>\n<p><strong>\u00censcrierile \u00een Competi\u021bia Magazinelor Online GPeC 2017 \u00eencep \u00een luna Martie 2018, iar GPeC SUMMIT, edi\u021bia de prim\u0103var\u0103 (3 zile de Conferin\u021b\u0103, Workshopuri, Expo), se va desf\u0103\u0219ura \u00een luna Aprilie 2018. Toate detaliile vor fi publicate \u00een cur\u00e2nd pe website-ul <a href=\"http:\/\/www.gpec.ro\" target=\"_blank\" rel=\"noopener\">www.gpec.ro<\/a>. <\/strong><\/p>\n<p style=\"text-align: center;\">&#8211;&#8211;&#8211;&#8211;&#8211;&#8211;&#8211;<\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"fcbkbttn_buttons_block\" id=\"fcbkbttn_left\"><div class=\"fcbkbttn_like \"><div class=\"fb-like fb-like-button_count\" data-href=\"https:\/\/www.gpec.ro\/blog\/raportul-pietei-de-e-commerce-2017-romanii-au-cumparat-online-de-28-miliarde-de-euro\" data-colorscheme=\"light\" data-layout=\"button_count\" data-action=\"like\"  data-size=\"small\"><\/div><\/div><\/div><p>(Read this article in English) \u00centre timp a fost publicat raportul pie\u021bei de e-commerce din Rom\u00e2nia 2018 &#8211; vezi aici ultimele cifre pentru pia\u021ba de e-commerce \u0219i de ce valori au v\u00e2ndut magazinele online \u00een 2018. Potrivit cifrelor \u0219i estim\u0103rilor principalilor juc\u0103tori din comer\u021bul electronic rom\u00e2nesc \u00eempreun\u0103 cu GPeC (sursele sunt men\u021bionate la finalul raportului), valoarea cump\u0103r\u0103turilor online a ajuns la 2,8 miliarde de euro \u00een 2017, cu peste 40% mai mult dec\u00e2t \u00een 2016, c\u00e2nd s-au \u00eenregistrat 1,8 \u2013 2 miliarde de euro. Acest lucru ar \u00eensemna c\u0103 rom\u00e2nii au cheltuit, \u00een medie, 7,67 milioane de euro \u00een fiecare zi din an pentru cump\u0103r\u0103turi prin internet. Valoarea de 2,8 miliarde de euro face referire strict la e-tail, adic\u0103 la produsele fizice (tangibile) care au fost comandate online. Nu sunt incluse serviciile, pl\u0103\u021bile de facturi la utilit\u0103\u021bi, biletele de avion, vacan\u021bele, rezerv\u0103rile hoteliere, biletele la spectacole sau la diferite evenimente,<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43,45],"tags":[819,821,409,820],"class_list":["post-12001","post","type-post","status-publish","format-standard","hentry","category-noutati-si-stiri-gpec","category-piata-de-ecommerce-din-romania","tag-bilantul-pietei-de-e-commerce","tag-cifre-de-piata-comert-electronic-2017","tag-gpec","tag-raport-e-commerce-romania-2017"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts\/12001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/comments?post=12001"}],"version-history":[{"count":16,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts\/12001\/revisions"}],"predecessor-version":[{"id":15348,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts\/12001\/revisions\/15348"}],"wp:attachment":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/media?parent=12001"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/categories?post=12001"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/tags?post=12001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}