{"id":13984,"date":"2018-08-14T16:27:52","date_gmt":"2018-08-14T13:27:52","guid":{"rendered":"https:\/\/www.gpec.ro\/blog\/?p=13984"},"modified":"2018-09-21T23:14:26","modified_gmt":"2018-09-21T20:14:26","slug":"andrei-ivanoiu-inovo-solutions-investim-foarte-mult-in-api-si-automatizare","status":"publish","type":"post","link":"https:\/\/www.gpec.ro\/blog\/andrei-ivanoiu-inovo-solutions-investim-foarte-mult-in-api-si-automatizare","title":{"rendered":"Andrei Iv\u0103noiu, Inovo Solutions: Investim foarte mult \u00een API-uri \u0219i automatizare"},"content":{"rendered":"<div class=\"fcbkbttn_buttons_block\" id=\"fcbkbttn_left\"><div class=\"fcbkbttn_like \"><div class=\"fb-like fb-like-button_count\" data-href=\"https:\/\/www.gpec.ro\/blog\/andrei-ivanoiu-inovo-solutions-investim-foarte-mult-in-api-si-automatizare\" data-colorscheme=\"light\" data-layout=\"button_count\" data-action=\"like\"  data-size=\"small\"><\/div><\/div><\/div><p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-13986\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/08\/andrei-ivanoiu-interviu-gpec-mai-2018.jpg\" alt=\"Andrei Iv\u0103noiu, Inovo Solutions, interviu GPeC Summit Mai 2018\" width=\"500\" height=\"275\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/08\/andrei-ivanoiu-interviu-gpec-mai-2018.jpg 1092w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/08\/andrei-ivanoiu-interviu-gpec-mai-2018-300x165.jpg 300w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/08\/andrei-ivanoiu-interviu-gpec-mai-2018-768x422.jpg 768w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/08\/andrei-ivanoiu-interviu-gpec-mai-2018-1024x563.jpg 1024w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><strong>\u00cen momentul \u00een care un magazin online se lansez\u0103 pe pia\u021b\u0103 \u0219i are o evolu\u021bie foarte rapid\u0103, el poate fi dep\u0103\u0219it de probleme opera\u021bionale, precum volumul mare de apeluri telefonice. \u00cen condi\u021biile \u00een care customer service-ul face diferen\u021ba, alegerea sistemului potrivit de gestionare a rela\u021biei cu clien\u021bii este crucial. Andrei Iv\u0103noiu, Managing Partner la Inovo Solutions ne aminte\u0219te c\u00e2t de important este ca un business s\u0103 fie prezent acolo unde sunt clien\u021bii s\u0103i.<\/strong><\/p>\n<p>\u00cen interviul acordat <a href=\"http:\/\/digitaltailors.agency\" target=\"_blank\" rel=\"noopener\">Gabrielei Bejan<\/a> la <strong>GPeC Summit Mai 2018<\/strong>, Andrei ne spune unde se afl\u0103 ast\u0103zi clien\u021bii, ce metode de comunicare prefer\u0103 \u0219i de ce este important\u0103 automatizarea proceselor de comunicare \u00een e-commerce.<\/p>\n<p>Mai jos g\u0103si\u021bi c\u00e2teva din ideile interviului, pe care \u00eel pute\u021bi urm\u0103ri aici, sau, oric\u00e2nd, pe canalul nostru <a href=\"https:\/\/www.youtube.com\/playlist?list=PL18y5OczFn8iiyVHe2UUfK39kh3-onKFd\" target=\"_blank\" rel=\"noopener\">YouTube<\/a>.<\/p>\n<ul>\n<li>Inovo Solutions ofer\u0103 \u0219i promoveaz\u0103 <strong>solu\u021bii de comunicare integrat\u0103, omni channel<\/strong>, prin care orice business online s\u0103-\u0219i gestioneze mai u\u0219or volumul de informa\u021bie \u00een rela\u021bia cu clien\u021bii s\u0103i.<\/li>\n<li>Avantajele unei platforme care integreaz\u0103 mai multe <strong>module de comunicare<\/strong> este c\u0103 evit\u0103 aglomerarea apelurilor telefonice, reduce timpii lega\u021bi de identificarea clien\u021bilor \u0219i a comenzilor \u0219i eficientizeaz\u0103 procesul \u00een ansamblu.<\/li>\n<li>Oamenii sunt ocupa\u021bi \u0219i prefer\u0103 <strong>canalele alternative<\/strong> comunic\u0103rii telefonice. Business-urile trebuie s\u0103 se pozi\u021bioneze mai aproape de client, pe canalele unde se afl\u0103 clien\u021bii lor, precum chat-ul Whatsapp sau Facebook Messenger, unde \u00ee\u0219i pot rezolva problemele f\u0103c\u00e2nd \u0219i altceva \u00een acela\u0219i timp.<\/li>\n<\/ul>\n<p style=\"padding-left: 60px;\"><strong><em>\u201eO tendin\u021b\u0103 mai nou\u0103 \u00een pia\u021b\u0103 este de a evita comunicarea direct\u0103 pe call-center.\u201d<\/em><\/strong><\/p>\n<ul>\n<li>\u00cen zona de chat se merge \u00eentr-un ritm accelerat pe dezvoltarea de <strong>chatbots<\/strong>. Dezvoltarea unor <strong>module de inteligen\u021b\u0103 artificial\u0103<\/strong> permite recunoa\u0219terea cuvintelor-cheie \u00een comunicarea cu clientul \u0219i reduce \u00eenc\u0103rcarea operatorilor, oferind r\u0103spunsuri relevante dintr-o libr\u0103rie de r\u0103spunsuri.<\/li>\n<\/ul>\n<p><iframe loading=\"lazy\" width=\"910\" height=\"512\" src=\"https:\/\/www.youtube.com\/embed\/VFIoOm0QtrM?feature=oembed\" frameborder=\"0\" allow=\"autoplay; encrypted-media\" allowfullscreen><\/iframe><\/p>\n<hr \/>\n<p><b>GPeC 2018 este un eveniment powered by <\/b><a href=\"https:\/\/www.fancourier.ro\/\"><b>FAN Courier<\/b><\/a><\/p>\n<p><b>Gold Partner: <\/b><a href=\"https:\/\/en.vtex.com\/\"><b>VTEX<\/b><\/a><\/p>\n<p><b>Brought to you by<\/b>: <a href=\"https:\/\/www.orange.ro\/\"><b>Orange<\/b><\/a><\/p>\n<p><b>Partener al Competi\u021biei Magazinelor Online GPeC<\/b>: <a href=\"https:\/\/www.carrefour.ro\/\"><b>Carrefour<\/b><\/a><\/p>\n<p><b>Recommended Payment Processor Partner<\/b>: <a href=\"https:\/\/www.mobilpay.ro\/public\/\"><b>Netopia Payments<\/b><\/a><\/p>\n<p><b>Hosting Oficial GPeC<\/b>: <a href=\"https:\/\/hosterion.ro\/\"><b>Hosterion<\/b><\/a><\/p>\n<p><b>Eveniment sus\u021binut de<\/b>: <a href=\"https:\/\/altex.ro\/\"><b>ALTEX<\/b><\/a>, <a href=\"https:\/\/www.bringo.ro\/\"><b>Bringo<\/b><\/a>, <a href=\"https:\/\/www.credius.ro\/\"><b>Credius<\/b><\/a>, <a href=\"http:\/\/www.dhl.ro\/ro.html\"><b>DHL<\/b><\/a>, <a href=\"https:\/\/www.dpd.com\/ro\"><b>DPD Rom\u00e2nia<\/b><\/a>, <a href=\"https:\/\/dwf.ro\/\"><b>DWF<\/b><\/a>, <a href=\"https:\/\/marketplace-leads.emag.ro\/?state=%7B%22nounce%22:%224930882505776621511%22,%22redirect_to%22:%22https:%5C\/%5C\/marketplace-leads.emag.ro%5C\/%22%7D\"><b>eMAG Marketplace<\/b><\/a>, <a href=\"http:\/\/www.frisbo.ro\/\"><b>Frisbo<\/b><\/a>, <a href=\"https:\/\/gls-group.eu\/RO\/ro\/home\"><b>GLS<\/b><\/a>, <a href=\"https:\/\/www.gts.ro\/\"><b>GTS<\/b><\/a>, <a href=\"https:\/\/www.mastercard.ro\/ro-ro.html\"><b>Mastercard<\/b><\/a>, <a href=\"http:\/\/www.newblack.ro\/\"><b>New Black<\/b><\/a>, <a href=\"https:\/\/www.rtbhouse.com\/\"><b>RTB House<\/b><\/a>, <a href=\"https:\/\/www.sephora.ro\/\"><b>Sephora<\/b><\/a><\/p>\n<p><b>Cu sprijinul: <\/b><a href=\"http:\/\/www.adlemonade.ro\/\">adLemonade<\/a><b>, <\/b><a href=\"https:\/\/2performant.com\/\">2Performant<\/a>,<a href=\"https:\/\/www.blugento.ro\/magazin-online\"> Blugento<\/a>, <a href=\"http:\/\/www.thebusinessclub.ro\/\">Business Club<\/a>,<a href=\"https:\/\/www.canopy.ro\/\">Canopy<\/a>,<a href=\"http:\/\/casadetraduceri.ro\/\">CasaDeTraduceri<\/a>, <a href=\"https:\/\/www.contentspeed.ro\/\">ContentSpeed<\/a>,<a href=\"http:\/\/ecompedia.ro\/\"> ECOMpedia<\/a>,<a href=\"https:\/\/www.enrose.ro\/\"> enRose<\/a>,<a href=\"https:\/\/www.gomag.ro\/\"> GoMag<\/a>,<a href=\"https:\/\/www.cupe-medalii.ro\/\"> Infinity Trophy<\/a>,<a href=\"https:\/\/www.netlogiq.ro\/\">Netlogiq<\/a>,<a href=\"https:\/\/www.omniconvert.com\/\"> Omniconvert<\/a>, <a href=\"https:\/\/presta.ro\/\">Presta.ro<\/a>, <a href=\"https:\/\/trusted.ro\/\">TRUSTED.ro<\/a>,<a href=\"https:\/\/webdigital.ro\/\"> WebDigital<\/a>,<a href=\"http:\/\/www.whiteimage.net\/\"> White Image<\/a>,<a href=\"https:\/\/www.zelist.ro\/monitor\/\">Zelist<\/a><\/p>\n<p><b>Epic Comfort by: <\/b><a href=\"https:\/\/www.mobexpert.ro\/\"><b>Mobexpert<\/b><\/a><\/p>\n<p><b>Radioul Oficial<\/b>: <a href=\"https:\/\/www.kissfm.ro\/\"><b>Kiss FM<\/b><\/a><\/p>\n<p><b>Limousine Service<\/b>: <a href=\"http:\/\/citylimo.ro\/\"><b>City Limo<\/b><\/a><\/p>\n<p><b>Official car: <\/b><a href=\"http:\/\/www.alfaromeo.ro\/\"><b>Alfa Romeo<\/b><\/a><\/p>\n<p><b>Parteneri media principali<\/b>: <a href=\"http:\/\/business-review.eu\/\"><b>Business Review<\/b><\/a>, <a href=\"http:\/\/www.wall-street.ro\/\"><b>Wall-Street<\/b><\/a> &amp; <a href=\"http:\/\/www.ecomteam.ro\/2017\/\"><b>ecomTEAM<\/b><\/a><\/p>\n<p><b>M\u00e2ndri s\u0103 fim sus\u021binu\u021bi de:<\/b><\/p>\n<p><b>Parteneri media<\/b>: <a href=\"http:\/\/www.adhugger.net\/\">AdHugger<\/a>, <a href=\"http:\/\/www.agora.ro\/\">AGORA<\/a>, <a href=\"http:\/\/www.anis.ro\/\">ANIS<\/a>, <a href=\"http:\/\/www.aries.ro\/\">ARIES<\/a>, <a href=\"http:\/\/www.armo.org.ro\/\">ARMO<\/a>, <a href=\"http:\/\/www.business24.ro\/\">Business24<\/a>, <a href=\"http:\/\/www.businessdays.ro\/\">Business Days<\/a>,<a href=\"http:\/\/www.cariereonline.ro\/\"> Cariere<\/a>,<a href=\"http:\/\/www.comunicatedeafaceri.ro\/\"> Comunicate de Afaceri<\/a>, <a href=\"http:\/\/www.comunicatedepresa.ro\/\">Comunicate de Presa<\/a>, <a href=\"https:\/\/www.ecomjobs.ro\/\">ECOMJOBS<\/a>, <a href=\"https:\/\/ecommercenews.eu\/\">Ecommerce News<\/a>,<a href=\"http:\/\/www.ecommercepolska.pl\/en\/\"> E-Commerce Poland<\/a>,<a href=\"https:\/\/www.edusa.ro\/\"> edusa<\/a>, <a href=\"http:\/\/www.femei-in-afaceri.ro\/ro\/index\">Femei in Afaceri<\/a>, <a href=\"http:\/\/www.fntm.ro\/\">FNTM<\/a>,<a href=\"http:\/\/www.trendshrb.ro\/\"> HRB Trends<\/a>, <a href=\"http:\/\/iab-romania.ro\/\">IAB Romania<\/a>, <a href=\"http:\/\/www.iqads.ro\/\">IQads<\/a>, <a href=\"http:\/\/www.institutuldemarketing.ro\/\">Institutul de Marketing<\/a>, <a href=\"http:\/\/www.jurnaluldeafaceri.ro\/\">Jurnalul de Afaceri<\/a>, <a href=\"http:\/\/lumeaseoppc.ro\/\">Lumea SEO PPC<\/a>, <a href=\"http:\/\/www.magazinulprogresiv.ro\/\">Magazinul Progresiv<\/a>, <a href=\"http:\/\/www.manager.ro\/\">Manager.ro<\/a>, <a href=\"http:\/\/www.marketingfocus.ro\/\">MarketingFocus<\/a>, <a href=\"http:\/\/www.neweditionnews.ro\/\">NewEditionNews<\/a>,<a href=\"http:\/\/www.romaniapozitiva.ro\/\">Romania Pozitiva<\/a>, <a href=\"http:\/\/biz.shopmania.ro\/\">Shopmania BIZ<\/a>, <a href=\"http:\/\/www.softlead.ro\/\">Softlead<\/a>, <a href=\"http:\/\/www.smark.ro\/\">SMARK<\/a>, <a href=\"https:\/\/www.startupcafe.ro\/\">StartupCafe<\/a>,<a href=\"http:\/\/sundaypr.com\/\"> SundayPR<\/a>,<a href=\"http:\/\/www.techcafe.ro\/\">TechCafe<\/a>, <a href=\"http:\/\/ziare.com\/\">Ziare.com<\/a>,<a href=\"http:\/\/www.ziuaconstanta.ro\/\"> Ziua de Constanta<\/a><\/p>\n<p><b>Bloggeri oficiali:<\/b> <a href=\"http:\/\/adrianorbai.com\/\">Adrian Gabriel Orbai<\/a>, <a href=\"http:\/\/www.allinbound.ro\/\">Alin Vlad<\/a>, <a href=\"http:\/\/www.andrazaharia.ro\/\">Andra Zaharia<\/a>, <a href=\"http:\/\/www.aurasmihai.ro\/\">Aura\u0219 Mihai Geamba\u0219u<\/a>, <a href=\"http:\/\/claudiatocila.ro\/\">Claudia Tocil\u0103<\/a>, <a href=\"http:\/\/www.korinams.ro\/\">Corina-Maria Scheianu<\/a>, <a href=\"http:\/\/cristianchinabirta.ro\/\">Cristian China Birta<\/a>, <a href=\"https:\/\/www.cristianiosub.com\/\">Cristian Iosub<\/a>, <a href=\"http:\/\/danpandrea.ro\/\">Dan Pandrea<\/a>, <a href=\"http:\/\/www.elenaciric.ro\/\">Elena C\u00eer\u00eec<\/a>,<a href=\"http:\/\/www.cyberculture.ro\/\"> George Hari Popescu<\/a>, <a href=\"http:\/\/www.bunescu.ro\/\">Ionu\u021b Bunescu<\/a>, <a href=\"http:\/\/www.read-my-mind.ro\/\">Lumini\u021ba Balaban<\/a>, <a href=\"http:\/\/blogatu.ro\/\">Marius Ovidiu C\u0103lug\u0103ru<\/a>, <a href=\"http:\/\/blidaru.net\/\">M\u0103d\u0103lin Blidaru<\/a>, <a href=\"https:\/\/olivian.ro\/\">Olivian Breda<\/a>, <a href=\"https:\/\/robertkatai.com\/\">Robert Katai<\/a>, <a href=\"http:\/\/www.sabinacornovac.ro\/\">Sabina Cornovac<\/a>, <a href=\"http:\/\/www.stilmasculin.ro\/\">Stil Masculin<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"fcbkbttn_buttons_block\" id=\"fcbkbttn_left\"><div class=\"fcbkbttn_like \"><div class=\"fb-like fb-like-button_count\" data-href=\"https:\/\/www.gpec.ro\/blog\/andrei-ivanoiu-inovo-solutions-investim-foarte-mult-in-api-si-automatizare\" data-colorscheme=\"light\" data-layout=\"button_count\" data-action=\"like\"  data-size=\"small\"><\/div><\/div><\/div><p>\u00cen condi\u021biile \u00een care customer service-ul face diferen\u021ba, alegerea sistemului potrivit de gestionare a rela\u021biei cu clien\u021bii este crucial. Andrei Iv\u0103noiu, Managing Partner la Inovo Solutions ne aminte\u0219te c\u00e2t de important este ca un business s\u0103 fie prezent acolo unde sunt clien\u021bii s\u0103i. Afl\u0103 ce metode de comunicare prefer\u0103 utilizatorii \u0219i de ce este important\u0103 automatizarea proceselor de comunicare \u00een e-commerce din video-interviul realizat de Gabriela Bejan la GPeC Summit Mai 2018.<\/p>\n","protected":false},"author":1,"featured_media":13985,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[89],"tags":[2810,739,100,603,602,215],"class_list":["post-13984","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-interviurile-gpec","tag-customer-service","tag-ecommerce","tag-gpec-summit","tag-inovatii","tag-inteligenta-artificiala","tag-interviu-gpec"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts\/13984","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/comments?post=13984"}],"version-history":[{"count":7,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts\/13984\/revisions"}],"predecessor-version":[{"id":14293,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts\/13984\/revisions\/14293"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/media\/13985"}],"wp:attachment":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/media?parent=13984"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/categories?post=13984"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/tags?post=13984"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}