{"id":14206,"date":"2018-09-14T13:49:44","date_gmt":"2018-09-14T10:49:44","guid":{"rendered":"https:\/\/www.gpec.ro\/blog\/?p=14206"},"modified":"2018-09-14T14:25:49","modified_gmt":"2018-09-14T11:25:49","slug":"weekly-news-gpec-summit-argos-customer-experience","status":"publish","type":"post","link":"https:\/\/www.gpec.ro\/blog\/en\/weekly-news-gpec-summit-argos-customer-experience","title":{"rendered":"GPeC Summit coming soon, eCommerce growth in the UK, click & collect via voice commerce"},"content":{"rendered":"
<\/div><\/div><\/div>

GPeC SUMMIT is coming on November\u00a012-13<\/h3>\n

\"GPeC<\/h3>\n

We have the dates: 12-13 November. So, in less than 2 months, we will meet and network again at the biggest ecommerce event in Romania! This\u00a0#CraftedToInspire edition will celebrate 13 years of GPeC and the constant growth of the ecommerce sector in this country.<\/p>\n

On 13th of November, we will enjoy the Ecommerce Awards Gala, when we’ll honour the best players in the sector from Romania.<\/p>\n

\u2192 Details about registration and the first speakers, soon on the\u00a0GPeC<\/a> website<\/strong><\/p>\n

\n

United Kingdom: 9% Year on Year growth in online shopping<\/h3>\n

\"UK<\/h3>\n

An annual United Kingdom report published by Royal Mail states that online shopping in the UK has risen by 9% year on year. The research states that online shoppers in the United Kingdom make 87% of their retail purchases online<\/strong>, up from 80% in 2017. The proportion of money spent online has increased, mainly as shoppers look for good value for money.<\/p>\n

Main reasons for shoppers to buy products online remain the ability to compare prices and have a wider range of choice in products as opposed to shopping in-store. On average, shoppers spend \u00a334 on each online transaction.<\/p>\n

\u2192 More details at Cross-Border Magazine<\/a><\/strong><\/p>\n

\n

3.3% of Romanians buy office supplies online<\/h3>\n

\"School<\/h3>\n

This week, students go back to school, but parents didn’t rely on the Internet to buy office supplies. According to a study cited by Profit.ro, only 3.3% of\u00a0 Romanians\u00a0bought office supplies online.<\/p>\n

More than 57% of the interviewees said that they put aside a budget of 100 – 300 lei<\/strong> for the beginning of school shopping.<\/p>\n

\u2192 Read more at\u00a0Profit.ro<\/a>\u00a0<\/strong><\/p>\n

\n

The Customer Experience Tipping Point<\/h3>\n

\"Factori<\/h3>\n

50% of the participants in a study produced by\u00a0Ipsos & Medallia said that they choose a certain brand based on their personal experience.<\/p>\n

20% of them said that their decision is influenced by the opinions of close friends<\/strong>.<\/p>\n

Online reviews of other customers are another decision factor and they count as 9% in the decision making process.<\/p>\n

\u2192 Read more at\u00a0TRUSTED.ro<\/a><\/strong><\/p>\n

\n

Argos enables click and collect via voice commerce<\/h3>\n

\"Argos<\/h3>\n

Argos has combined click and collect with voice commerce, launching a service that shoppers can use to reserve from a range of 20,000 products for same-day pick-up from a store. Customers use the Voice Shop service via Google Assistant on their iOS or Android smartphone, or on a smart speaker to speak their order, from a range that includes toys, technology and home essentials<\/strong>. After confirming their order via their phone, they can pick it up from one of 850 Argos stores as early as the same day.<\/p>\n

Shoppers can also use the assistant to search for a product and check availability, or to find their nearest store.<\/p>\n

\u2192\u00a0Read more at Internet Retailing<\/a><\/strong><\/p>\n

\n","protected":false},"excerpt":{"rendered":"
<\/div><\/div><\/div>

\u2192 See you at the GPeC Summit, 12-13 November
\n\u2192 United Kingdom: 9% Year on Year growth in online shopping
\n\u2192 3.3% of Romanians buy school supplies online
\n\u2192 The Customer Experience Tipping Point
\n\u2192 Argos enables click and collect via voice commerce<\/p>\n","protected":false},"author":1,"featured_media":14213,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[478],"tags":[352,632],"class_list":["post-14206","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-e-commerce-weekly-news","tag-gpec-summit-en","tag-weekly-news"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts\/14206","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/comments?post=14206"}],"version-history":[{"count":9,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts\/14206\/revisions"}],"predecessor-version":[{"id":14237,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts\/14206\/revisions\/14237"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/media\/14213"}],"wp:attachment":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/media?parent=14206"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/categories?post=14206"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/tags?post=14206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}