{"id":15104,"date":"2019-01-20T13:08:06","date_gmt":"2019-01-20T11:08:06","guid":{"rendered":"https:\/\/www.gpec.ro\/blog\/?p=15104"},"modified":"2019-05-02T19:14:39","modified_gmt":"2019-05-02T17:14:39","slug":"raportul-pietei-ecommerce-gpec-2018-romanii-au-facut-cumparaturi-online-de-peste-3-5-miliarde-euro-in-2018","status":"publish","type":"post","link":"https:\/\/www.gpec.ro\/blog\/raportul-pietei-ecommerce-gpec-2018-romanii-au-facut-cumparaturi-online-de-peste-3-5-miliarde-euro-in-2018","title":{"rendered":"Raportul Oficial al Pie\u021bei de E-Commerce din Rom\u00e2nia GPeC 2018 | Rom\u00e2nii au f\u0103cut cump\u0103r\u0103turi online \u00een valoare de peste 3,5 miliarde de euro \u00een 2018, cu 30% mai mult dec\u00e2t \u00een 2017"},"content":{"rendered":"<div class=\"fcbkbttn_buttons_block\" id=\"fcbkbttn_left\"><div class=\"fcbkbttn_like \"><div class=\"fb-like fb-like-button_count\" data-href=\"https:\/\/www.gpec.ro\/blog\/raportul-pietei-ecommerce-gpec-2018-romanii-au-facut-cumparaturi-online-de-peste-3-5-miliarde-euro-in-2018\" data-colorscheme=\"light\" data-layout=\"button_count\" data-action=\"like\"  data-size=\"small\"><\/div><\/div><\/div><p><a href=\"https:\/\/www.gpec.ro\/blog\/en\/in-2018-romanians-have-made-online-purchases-worth-more-than-35-billion-euros-2018-gpec-romanian-ecommerce-market-report\"><strong>(English version here\/Romanian E-Commerce Market Report 2018 &#8211; cite\u0219te articolul integral tradus \u00een limba englez\u0103 despre Raportul Pie\u021bei de E-Commerce din Rom\u00e2nia)<\/strong><\/a><\/p>\n<p>Conform statisticilor \u0219i estim\u0103rilor <a href=\"https:\/\/www.gpec.ro\/\" target=\"_blank\" rel=\"noopener\"><strong>GPeC<\/strong><\/a> \u00eempreun\u0103 cu principalii juc\u0103tori din pia\u021ba rom\u00e2neasc\u0103 de e-commerce <em>(sursele sunt men\u021bionate la finalul raportului)<\/em>, <strong>valoarea cump\u0103r\u0103turilor online a dep\u0103\u0219it pragul de 3,5 miliarde de euro \u00een 2018<\/strong>, cu aprox. 30% mai mult dec\u00e2t \u00een 2017, c\u00e2nd s-au \u00eenregistrat 2,8 miliarde de euro.<\/p>\n<p style=\"padding-left: 60px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-14836 size-medium\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/11\/Andrei-radu-GPeC-Summit-Noiembrie-2018-Foto-Alin-Dobrin-300x200.png\" alt=\"Andrei Radu CEO &amp; Founder GPeC\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/11\/Andrei-radu-GPeC-Summit-Noiembrie-2018-Foto-Alin-Dobrin-300x200.png 300w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/11\/Andrei-radu-GPeC-Summit-Noiembrie-2018-Foto-Alin-Dobrin-768x512.png 768w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2018\/11\/Andrei-radu-GPeC-Summit-Noiembrie-2018-Foto-Alin-Dobrin.png 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>Potrivit lui Andrei Radu, CEO &amp; Founder GPeC, \u201e<em>cre\u0219terea de aproape 30 de procente este una dintre cele mai mari din Europa pentru al doilea an consecutiv, fapt care demonstreaz\u0103 poten\u021bialul uria\u0219 al pie\u021bei rom\u00e2ne\u0219ti de e-commerce. Dac\u0103 facem o medie, rom\u00e2nii au cheltuit pentru cump\u0103r\u0103turi online aproape <strong>10 milioane de euro \u00een fiecare zi din 2018<\/strong>, \u00een cre\u0219tere semnificativ\u0103 fa\u021b\u0103 de 7,67 milioane de euro \u2013 media zilnic\u0103 \u00eenregistrat\u0103 \u00een 2017<\/em>\u201d.<\/p>\n<p>Valoarea de peste 3,5 miliarde de euro reprezint\u0103 strict segmentul e-tail, adic\u0103 produsele fizice (tangibile) care au fost cump\u0103rate prin internet. Nu sunt incluse serviciile, biletele de avion, vacan\u021bele \u0219i c\u0103l\u0103toriile, rezerv\u0103rile hoteliere, biletele la spectacole sau la diferite evenimente, con\u021binutul download-abil etc. Dac\u0103 ar fi ad\u0103ugate \u0219i acestea, valoarea total\u0103 a achizi\u021biilor online ar cre\u0219te considerabil.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-15143\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/GPeC-Piata-de-E-Commerce-Romania-2018-1-1024x925.jpg\" alt=\"Raport GPeC - Bilant piata de e-commerce Romania 2018\" width=\"910\" height=\"822\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/GPeC-Piata-de-E-Commerce-Romania-2018-1-1024x925.jpg 1024w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/GPeC-Piata-de-E-Commerce-Romania-2018-1-300x271.jpg 300w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/GPeC-Piata-de-E-Commerce-Romania-2018-1-768x694.jpg 768w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/GPeC-Piata-de-E-Commerce-Romania-2018-1.jpg 1600w\" sizes=\"auto, (max-width: 910px) 100vw, 910px\" \/><\/p>\n<p>Potrivit estim\u0103rilor GPeC \u0219i <strong><a href=\"https:\/\/www.armo.org.ro\/\" target=\"_blank\" rel=\"noopener\">ARMO<\/a><\/strong> (Asocia\u021bia Rom\u00e2n\u0103 a Magazinelor Online), pia\u021ba rom\u00e2neasc\u0103 de e-commerce va atinge \u0219i, probabil, va dep\u0103\u0219i pragul de <strong>5 miliarde de euro \u00een 2020<\/strong>.<\/p>\n<p><a href=\"https:\/\/www.gpec.ro\/\" target=\"_blank\" rel=\"noopener\"><strong>GPeC<\/strong><\/a> este, de 14 ani, cel mai important eveniment de e-commerce din Rom\u00e2nia care, printre altele, centralizeaz\u0103 datele \u0219i public\u0103 \u00een fiecare an raportul oficial al pie\u021bei rom\u00e2ne\u0219ti de comer\u021b electronic. Iat\u0103 care sunt principalele cifre \u0219i statistici pentru anul recent \u00eencheiat.<\/p>\n<h2>E-commerce-ul de\u021bine 8% share din totalul pie\u021bei de retail<\/h2>\n<p>\u00centreaga pia\u021b\u0103 de retail din Rom\u00e2nia este estimat\u0103 la aprox. 45 de miliarde de euro <em>(sursa: Iulian Stanciu, CEO <a href=\"https:\/\/www.emag.ro\/\" target=\"_blank\" rel=\"noopener\"><strong>eMAG<\/strong><\/a>, \u00een cadrul <a href=\"https:\/\/www.gpec.ro\/agenda-gpec-summit-12-13-noiembrie-2018\/\" target=\"_blank\" rel=\"noopener\"><strong>GPeC SUMMIT noiembrie 2018<\/strong><\/a>)<\/em>, ceea ce \u00eenseamn\u0103 c\u0103 <strong>pia\u021ba de e-commerce<\/strong> (3,5+ miliarde euro) <strong>reprezint\u0103 aprox. 8% din total retail<\/strong>, \u00een cre\u0219tere semnificativ\u0103 fa\u021b\u0103 de 5,6% \u00een 2017 \u0219i aprox. 4% \u00een 2016. Procentul este mai mic comparativ cu \u021b\u0103rile dezvoltate, dar arat\u0103 poten\u021bialul uria\u0219 de cre\u0219tere al pie\u021bei rom\u00e2ne\u0219ti de comer\u021b electronic \u00een urm\u0103torii ani.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-15164\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-romania-2018-valoare-medie-tranzactie-922x1024.png\" alt=\"Raport GPeC 2018 e-commerce share din total retail si valoare medie tranzactii\" width=\"910\" height=\"1011\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-romania-2018-valoare-medie-tranzactie-922x1024.png 922w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-romania-2018-valoare-medie-tranzactie-270x300.png 270w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-romania-2018-valoare-medie-tranzactie-768x853.png 768w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-romania-2018-valoare-medie-tranzactie.png 1200w\" sizes=\"auto, (max-width: 910px) 100vw, 910px\" \/><\/p>\n<p>Pe parcursul anului 2018, rom\u00e2nii au cheltuit, \u00een medie, <strong>243 de lei la o cump\u0103r\u0103tur\u0103 online f\u0103cut\u0103 de pe Desktop<\/strong> \u0219i <strong>210 lei pentru o achizi\u021bie f\u0103cut\u0103 de pe telefonul mobil<\/strong> (<em>sursa: <a href=\"https:\/\/ro.2performant.com\/\" target=\"_blank\" rel=\"noopener\"><strong>2Performant<\/strong><\/a><\/em>).<\/p>\n<h2>80% din traficul magazinelor online este generat de telefoanele mobile<\/h2>\n<p>Rom\u00e2nii folosesc tot mai mult telefonul mobil pentru a naviga pe Internet, <strong>aprox. 80%<\/strong> din traficul \u00eenregistrat de principalele magazine online fiind generat de dispozitivele mobile, \u00een cre\u0219tere cu 10% comparativ cu 2017 \u0219i cu 30% fa\u021b\u0103 de 2016.<\/p>\n<p>Potrivit <strong><a href=\"http:\/\/www.insse.ro\/cms\/ro\/content\/accesul-popula%C5%A3iei-la-tehnologia-informa%C5%A3iei-%C5%9Fi-comunica%C5%A3iilor-rom%C3%A2nia-2018\" target=\"_blank\" rel=\"noopener\">ultimului raport al Institutului Na\u021bional de Statistic\u0103<\/a><\/strong> (INS), <strong>86% dintre utilizatorii de internet se conecteaz\u0103 online de pe telefonul mobil<\/strong>, iar statisticile <a href=\"http:\/\/www.ancom.org.ro\/\" target=\"_blank\" rel=\"noopener\"><strong>ANCOM<\/strong><\/a> arat\u0103 c\u0103 num\u0103rul de conexiuni de internet mobil \u00een band\u0103 larg\u0103 a crescut considerabil de la 16,6 milioane \u00een 2017 la 19,3 milioane \u00een 2018.<\/p>\n<p>Spre compara\u021bie, num\u0103rul de conexiuni la internet fix \u00een band\u0103 larg\u0103 a crescut de la 4,6 milioane \u00een 2017 la 4,9 milioane \u00een 2018.<\/p>\n<p>Per ansamblu, <strong>72,4% din gospod\u0103riile din Rom\u00e2nia au acces la internet<\/strong> \u00een 2018, potrivit datelor INS. Cifra a crescut cu aprox. 4% compartativ cu aceea\u0219i perioad\u0103 a anului 2017.<\/p>\n<p>At\u00e2t \u00een mediul urban, dar mai ales \u00een mediul rural, utilizatorii se conecteaz\u0103 la internet de pe telefonul mobil, a\u0219adar magazinele online trebuie s\u0103 \u00ee\u0219i adapteze \u0219i s\u0103 \u00ee\u0219i optimizeze website-urile pentru Mobile pentru a nu pierde poten\u021biali clien\u021bi.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-15205\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-romania-2018-trafic-mobile-1024x550.png\" alt=\"GPeC Piata de E-Commerce din Romania 2018 - trafic Mobile vs Desktop si rata de conversie Mobile\" width=\"910\" height=\"489\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-romania-2018-trafic-mobile-1024x550.png 1024w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-romania-2018-trafic-mobile-300x161.png 300w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-romania-2018-trafic-mobile-768x412.png 768w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-romania-2018-trafic-mobile.png 1200w\" sizes=\"auto, (max-width: 910px) 100vw, 910px\" \/><\/p>\n<p>Totu\u0219i, <strong>rata de conversie de pe dispozitivele mobile este \u00eenc\u0103 la jum\u0103tate din rata de conversie \u00eenregistrat\u0103 pe Desktop<\/strong> \u00een cazul majorit\u0103\u021bii magazinelor online, ceea ce \u00eenseamn\u0103 c\u0103 rom\u00e2nii prefer\u0103 s\u0103 foloseasc\u0103 telefonul mobil pentru a c\u0103uta informa\u021bii despre produse, dar aleg s\u0103 finalizeze tranzac\u021bia de la computer, unde au monitoare mai mari dec\u00e2t ecranul telefonului mobil.<\/p>\n<p>Exist\u0103 \u00eens\u0103 \u0219i excep\u021bii, \u00een cazul magazinelor online consacrate \u0219i a magazinelor online care au aplica\u021bie mobil\u0103 dedicat\u0103, caz \u00een care rata de conversie dep\u0103\u0219e\u0219te deja Desktop-ul.<\/p>\n<h2>Articolele pentru copii, hainele \u0219i cosmeticele se cump\u0103r\u0103 de pe mobil<\/h2>\n<p>Potrivit statisticilor 2Performant, <strong>rom\u00e2nii cump\u0103r\u0103 anumite tipuri de produse cu preponderen\u021b\u0103 de pe telefonul mobil<\/strong>. De exemplu, <strong>78,5%<\/strong> din tranzac\u021biile magazinelor care comercializeaz\u0103 <strong>articole pentru copii<\/strong> sunt realizate de pe telefonul mobil \u0219i doar 21,5% de pe Desktop. De asemenea, produsele din <strong>categoria Fashion<\/strong> sunt cump\u0103rate de pe telefonul mobil \u00een propor\u021bie de <strong>66%<\/strong>, precum \u0219i <strong>cosmeticele \u0219i produsele din categoria Beauty,<\/strong>\u00a0<strong>63,2%<\/strong>.<\/p>\n<p>\u00cen cazul <strong>electronicelor, electrocasnicelor \u0219i produselor IT<\/strong>, rom\u00e2nii \u00eenc\u0103 prefer\u0103 Desktop-ul (57,3%) \u00een detrimentul mobilului (42,7%), de\u0219i procentele sunt relativ apropiate. Acela\u0219i lucru este valabil \u0219i \u00een cazul <strong>produselor destinate adul\u021bilor<\/strong> (56% Desktop vs. 44% Mobile).<\/p>\n<p>Procente cu adev\u0103rat echilibrate reg\u0103sim \u00een cadrul categoriilor:<\/p>\n<ul>\n<li><strong>Home &amp; Garden<\/strong> (52,6% Desktop vs. 47,4% Mobile)<\/li>\n<li><strong>Auto &amp; Moto<\/strong> (51% Desktop vs. 49% Mobile)<\/li>\n<li><strong>Pet Shop<\/strong> (50,4% Desktop vs. 49,6% Mobile)<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-15154\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-2018-pondere-tranzactii-desktop-vs-mobile-1024x860.png\" alt=\"Raportul pietei de E-Commerce din Romania 2018 - ponderea tranzactiilor desktop vs mobile pe diferite categorii de produse\" width=\"910\" height=\"764\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-2018-pondere-tranzactii-desktop-vs-mobile-1024x860.png 1024w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-2018-pondere-tranzactii-desktop-vs-mobile-300x252.png 300w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-2018-pondere-tranzactii-desktop-vs-mobile-768x645.png 768w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-2018-pondere-tranzactii-desktop-vs-mobile.png 1200w\" sizes=\"auto, (max-width: 910px) 100vw, 910px\" \/><\/p>\n<h2>53% din utilizatorii de internet din mediul urban au f\u0103cut cump\u0103r\u0103turi online cel pu\u021bin lunar<\/h2>\n<p>\u00cen mai 2018, <strong>GPeC<\/strong> \u00eempreun\u0103 cu compania de cercetare de pia\u021b\u0103 <a href=\"https:\/\/www.isensesolutions.ro\/\" target=\"_blank\" rel=\"noopener\"><strong>iSense Solutions<\/strong><\/a> au derulat un studiu \u00een r\u00e2ndul utilizatorilor de internet pe un e\u0219antion de <strong>914 responden\u021bi<\/strong> \u2013 e\u0219antion reprezentativ la nivel urban \u00een func\u021bie de v\u00e2rst\u0103, sex, m\u0103rimea localit\u0103\u021bii \u0219i regiune. Studiul a avut loc pentru al doilea an consecutiv, dup\u0103 ce prima edi\u021bie s-a desf\u0103\u0219urat \u00een aprilie 2017 pe un e\u0219antion de 1.012 responden\u021bi.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-15191\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-2018-utilizatori-internet-cumparatori-online.png\" alt=\"Raport GPeC 2018: Raport internau\u021bi rom\u00e2ni cump\u0103r\u0103tori online\" width=\"800\" height=\"614\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-2018-utilizatori-internet-cumparatori-online.png 800w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-2018-utilizatori-internet-cumparatori-online-300x230.png 300w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-2018-utilizatori-internet-cumparatori-online-768x589.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>Potrivit cercet\u0103rii, <strong>53% dintre utilizatorii de internet din mediul urban au cump\u0103rat online cel pu\u021bin lunar<\/strong>, \u00een cre\u0219tere semnificativ\u0103 fa\u021b\u0103 de 44% c\u00e2t s-a \u00eenregistrat \u00een 2017.<\/p>\n<p><strong>Cump\u0103r\u0103torii online viziteaz\u0103, \u00een medie, 9 magazine pe an, cu o frecven\u021b\u0103 de 3-4 ori pe s\u0103pt\u0103m\u00e2n\u0103<\/strong>, \u00een timp ce <strong>non-cump\u0103r\u0103torii viziteaz\u0103 5 magazine online<\/strong> \u00een decursul a 12 luni, <strong>cu o frecven\u021b\u0103 mai mic\u0103 (1 dat\u0103 pe s\u0103pt\u0103m\u00e2n\u0103)<\/strong>. Cu alte cuvinte, magazinele online sunt vizitate destul de des chiar \u0219i de cei care nu au f\u0103cut \u00eenc\u0103 pasul spre cump\u0103rare. Datele au r\u0103mas neschimbate \u00een 2018 comparativ cu 2017.<\/p>\n<h2>Ne\u00eencrederea \u0219i taxele de transport sunt principalele bariere \u00een calea cump\u0103r\u0103turilor online<\/h2>\n<p><strong>Principalele motive invocate de cei care nu au cump\u0103rat online<\/strong> sunt, \u00een ordine <em>(*\u00eentrebare cu r\u0103spuns multiplu)<\/em>:<\/p>\n<ul>\n<li>Ne\u00eencrederea c\u0103 produsele prezentate pe website-urile magazinelor online corespund \u00eentocmai realit\u0103\u021bii: 65% \u00een 2018 comparativ cu 68% \u00een 2017, <strong>\u00eentr-o u\u0219oar\u0103 sc\u0103dere<\/strong><\/li>\n<li>Imposibilitatea de a vedea, testa \u0219i proba produsele: 58% \u00een 2018 comparativ cu 53% \u00een 2017 (<strong>\u00een cre\u0219tere<\/strong>)<\/li>\n<li>Ne\u00eencrederea \u00een magazinele online \/ Teama de a nu fi fraudat: 46% \u00een 2018 comparativ cu 51% \u00een 2017 (<strong>\u00een sc\u0103dere<\/strong>)<\/li>\n<li>Plata taxelor de transport \u00een plus fa\u021b\u0103 de pre\u021bul produsului: 33% \u00een 2018 comparativ cu 30% \u00een 2017 (<strong>\u00eentr-o u\u0219oar\u0103 cre\u0219tere<\/strong>)<\/li>\n<\/ul>\n<p><strong>Cele mai importante dou\u0103 argumente care i-ar convinge pe non-cump\u0103r\u0103tori s\u0103 fac\u0103 pasul spre achizi\u021biile online<\/strong> sunt <em>(*\u00eentrebare cu r\u0103spuns multiplu)<\/em>:<\/p>\n<ul>\n<li><strong>Pre\u021burile produselor s\u0103 fie mai mici dec\u00e2t \u00een magazinele clasice<\/strong>: 65% \u00een 2018 vs. 54% \u00een 2017 (<strong>\u00een cre\u0219tere semnificativ\u0103<\/strong>)<\/li>\n<li><strong>Livrarea c\u00e2t mai rapid\u0103 a produselor<\/strong>: 38% \u00een 2018 vs. 27% \u00een 2017 (<strong>\u00een cre\u0219tere semnificativ\u0103<\/strong>)<\/li>\n<\/ul>\n<h2>38% din cump\u0103r\u0103torii online au devenit mai ner\u0103bd\u0103tori<\/h2>\n<p>38% din totalul persoanelor care fac cump\u0103r\u0103turi online au devenit mai ner\u0103bd\u0103tori \u00een 2018 comparativ cu 2017, dorindu-\u0219i <strong>timpi de livrare c\u00e2t mai scur\u021bi<\/strong>, ideal \u00een aceea\u0219i zi \u00een care au plasat comanda.<\/p>\n<p>De asemenea, nu doar livr\u0103rile rapide sunt dorite de clien\u021bi, c\u00e2t \u0219i <strong>reac\u021biile reprezentan\u021bilor magazinelor online la diferitele probleme sau \u00eentreb\u0103ri ale consumatorilor<\/strong>. Astfel, clien\u021bii a\u0219teapt\u0103 un r\u0103spuns din partea magazinelor online:<\/p>\n<ul>\n<li>\u00een timp real: 23%<\/li>\n<li>\u00een c\u00e2teva minute: 20%<\/li>\n<li>\u00een c\u00e2teva ore: 16%<\/li>\n<li>\u00een aceea\u0219i zi: 31%<\/li>\n<li>\u00een c\u00e2teva zile: 6%<\/li>\n<li>oric\u00e2nd: 4%<\/li>\n<\/ul>\n<p>A\u0219adar, <strong>imensa majoriate a cump\u0103r\u0103torilor online (90%) doresc un feedback din partea magazinelor cel mult \u00een aceea\u0219i zi<\/strong> \u00een care au adresat \u00eentrebarea sau au ridicat o anumit\u0103 problem\u0103.<\/p>\n<p>Cei care aleg s\u0103 cumpere de pe internet \u00een detrimentul magazinelor clasice identific\u0103 drept <strong>principale avantaje ale comer\u021bului electronic<\/strong> (\u00een aceast\u0103 ordine):<\/p>\n<ul>\n<li>economia de timp<\/li>\n<li>compararea facil\u0103 a produselor \u00eentre ele<\/li>\n<li>oferta mult mai bogat\u0103 de produse dec\u00e2t \u00een offline<\/li>\n<li>pre\u021burile mai mici dec\u00e2t \u00een comer\u021bul tradi\u021bional<\/li>\n<li>comoditatea shopping-ului online<\/li>\n<\/ul>\n<h2>Principalele categorii de produse v\u00e2ndute online \u00een 2018<\/h2>\n<p>Potrivit studiului GPeC \u0219i iSense Solutions, <strong>principalele categorii de produse v\u00e2ndute online \u00een 2018<\/strong> au fost, \u00een ordine <em>(\u00een func\u021bie de frecven\u021ba de cump\u0103rare)<\/em>:<\/p>\n<ul>\n<li>produsele din gama <strong>Electro-IT&amp;C<\/strong> (ex.: PC \u0219i componente PC, notebooks, tablete, telefoane mobile, electronice \u0219i electrocasnice etc.);<\/li>\n<li>produsele de tip <strong>Fashion &amp; Beauty<\/strong> (\u00eembr\u0103c\u0103minte, \u00eenc\u0103l\u021b\u0103minte, accesorii, cosmetice, parfumuri, ceasuri etc.);<\/li>\n<li>biletele de avion \u0219i serviciile turistice (<strong>Travel<\/strong>);<\/li>\n<li>produsele pentru <strong>cas\u0103 \u0219i decora\u021biuni<\/strong>;<\/li>\n<li><strong>c\u0103r\u021bile<\/strong>;<\/li>\n<li><strong>cadourile \u0219i florile<\/strong>;<\/li>\n<li><strong>biletele la spectacole \u0219i concerte<\/strong>;<\/li>\n<li>produsele din categoria <strong>Auto &amp; Moto<\/strong> (inclusiv poli\u021bele RCA)<\/li>\n<li><strong>produsele destinate copiilor<\/strong> (de la juc\u0103rii p\u00e2n\u0103 la articole pentru copii de tip: c\u0103rucioare, vestimenta\u021bie, consumabile etc.).<\/li>\n<\/ul>\n<h2>Factorii esen\u021biali \u00een luarea deciziei de cump\u0103rare: pre\u021burile mici, livrarea rapid\u0103 \u0219i notorietatea magazinului online<\/h2>\n<p>Ca \u0219i \u00een 2017, cump\u0103r\u0103torii aleg s\u0103 cumpere de la magazinele online cu <strong>notorietate<\/strong> pe pia\u021b\u0103, care au <strong>pre\u021buri c\u00e2t mai mici<\/strong>\u00a0\u0219i<strong> timpi de livrare c\u00e2t mai scur\u021bi<\/strong>, ace\u0219tia fiind <strong>principalii factori \u00een luarea deciziei de cump\u0103rare<\/strong>.<\/p>\n<p>Pe de alt\u0103 parte, <strong>clien\u021bii magazinelor online se arat\u0103 dispu\u0219i s\u0103 cumpere mai des dac\u0103<\/strong>:<\/p>\n<ul>\n<li>magazinele online ar publica c\u00e2t mai vizibil pre\u021bul final al produselor \u0219i toate taxele sau eventualele costuri adi\u021bionale<\/li>\n<li>magazinele online \u0219i-ar respecta \u00eentocmai termenele de livrare \u0219i promisiunile f\u0103cute clien\u021bilor<\/li>\n<li>magazinele online ar publica informa\u021bii \u00een timp real despre stocul produselor promovate pe site<\/li>\n<\/ul>\n<h2>Cump\u0103r\u0103torii online fac, \u00een medie, 9 achizi\u021bii pe an<\/h2>\n<p>\u00cen medie, un cump\u0103r\u0103tor online a f\u0103cut <strong>9 achizi\u021bii pe parcursul anului 2018<\/strong> &#8211; \u00een cre\u0219tere fa\u021b\u0103 de 2017, c\u00e2nd media era de 8,7 achizi\u021bii \u0219i fa\u021b\u0103 de 2016, c\u00e2nd cifra se situa la 8,4 achizi\u021bii\/an sau 2015 c\u00e2nd aceasta era de 8,2 achizi\u021bii\/an.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-15190\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-2018-frecventa-shopping-online.png\" alt=\"Raport GPeC 2018: Frecven\u021ba de cump\u0103rare online a rom\u00e2nilor\" width=\"800\" height=\"464\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-2018-frecventa-shopping-online.png 800w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-2018-frecventa-shopping-online-300x174.png 300w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-2018-frecventa-shopping-online-768x445.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>Potrivit INS, <strong>segmentul de v\u00e2rst\u0103 16-34 de ani reprezint\u0103 cea mai activ\u0103 categorie la shopping online<\/strong>, \u00eensum\u00e2nd <strong>52,3%<\/strong> din totalul cump\u0103r\u0103torilor online.<\/p>\n<p>\u00cen plus, studiul <a href=\"http:\/\/www.millwardbrown.com\/\" target=\"_blank\" rel=\"noopener\"><strong>Kantar Millward Brown<\/strong><\/a> arat\u0103 c\u0103 <strong>38% dintre rom\u00e2ni au f\u0103cut cump\u0103r\u0103turi online cel pu\u021bin o dat\u0103 \u00een ultimele 12 luni<\/strong>, cifra plas\u00e2nd Rom\u00e2nia \u00een fa\u021ba altor \u021b\u0103ri unde procentele sunt mai mici: Grecia \u0219i Portugalia (36%), Italia (34%), Croa\u021bia (29%) sau Bulgaria (26%).<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-15192\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-2018-shopping-online-romania-versus-europa.png\" alt=\"Raport GPeC 2018: Shopping online \u00een Rom\u00e2nia versus Europa\" width=\"800\" height=\"780\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-2018-shopping-online-romania-versus-europa.png 800w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-2018-shopping-online-romania-versus-europa-300x293.png 300w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-2018-shopping-online-romania-versus-europa-768x749.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>\u201e<em>Pia\u021ba de e-commerce din Rom\u00e2nia s-a dezvoltat semnificativ \u00een 2018 \u0219i ne arat\u0103 apetitul tot mai crescut pentru cump\u0103r\u0103turile online, Rom\u00e2nia devans\u00e2nd alte \u021b\u0103ri \u0219i devenind o pia\u021b\u0103 extrem de interesant\u0103 pentru investitorii str\u0103ini care au \u00eenceput deja s\u0103 \u00ee\u0219i deschid\u0103 afaceri online \u00een .RO. Acum este momentul cel mai potrivit pentru orice antreprenor sau companie s\u0103 porneasc\u0103 un business online \u2013 pia\u021ba este \u00eenc\u0103 suficient de permisiv\u0103, iar tendin\u021ba de cre\u0219tere accelerat\u0103 va continua \u0219i \u00een 2019 \u0219i urm\u0103torii ani<\/em>\u201d, declar\u0103 Andrei Radu, CEO &amp; Founder GPeC.<\/p>\n<h2>Valoarea medie a tranzac\u021biilor pe diferite categorii de produse<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-15131\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-romania-2018-valoare-medie-tranzactii-categorii-870x1024.png\" alt=\"GPeC Piata de E-Commerce din Romania 2018 - valoarea medie a tranzactiilor\" width=\"870\" height=\"1024\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-romania-2018-valoare-medie-tranzactii-categorii-870x1024.png 870w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-romania-2018-valoare-medie-tranzactii-categorii-255x300.png 255w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-romania-2018-valoare-medie-tranzactii-categorii-768x904.png 768w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-romania-2018-valoare-medie-tranzactii-categorii.png 1200w\" sizes=\"auto, (max-width: 870px) 100vw, 870px\" \/><\/p>\n<p>O caracteristic\u0103 important\u0103 a anului 2018 a fost cre\u0219terea consumului datorat\u0103 cre\u0219terii salariilor. Astfel, pe majoritatea verticalelor de pia\u021b\u0103 valoarea medie a unei tranzac\u021bii a crescut \u0219i chiar \u00een cazul \u00een care aceasta s-a diminuat, a crescut num\u0103rul de comenzi \u2013 ceea ce a condus la o cre\u0219tere general\u0103 cu aproape 30% a \u00eentregii pie\u021be de e-commerce.<\/p>\n<p>Potrivit 2Performant, pe segmentul <strong>Electro-IT&amp;C<\/strong>, <strong>valoarea co\u0219ului mediu a fost de 876 de lei<\/strong> (\u00een aceea\u0219i tendin\u021b\u0103 cu anul 2017), dar peste anul 2016, c\u00e2nd valoarea medie a comenzii era de 669 lei.<\/p>\n<p>Cre\u0219teri semnificative ale valorii co\u0219ului mediu s-au \u00eenregistrat pe categoriile <strong>Home &amp; Garden<\/strong>, de la 480 lei \u00een 2017 la <strong>624 lei \u00een 2018<\/strong> \u0219i \u00een cazul magazinelor online care comercializeaz\u0103 <strong>articole pentru copii<\/strong>, de la aprox. 200 lei \u00een 2017 la <strong>275 lei \u00een 2018<\/strong>.<\/p>\n<p>\u00cen cazul produselor cosmetice \u0219i de \u00eengrijire personal\u0103 din categoria <strong>Beauty<\/strong>, valoarea medie a tranzac\u021biei a fost de <strong>213 lei<\/strong>, \u00een timp ce produsele din categoria <strong>Auto &amp; Moto<\/strong> s-au v\u00e2ndut, \u00een medie, cu <strong>430 lei<\/strong>.<\/p>\n<p>Pentru categoria <strong>Pet Shop<\/strong>, valoarea co\u0219ului mediu a fost de <strong>203 lei<\/strong>, iar rom\u00e2nii au cheltuit cel mai pu\u021bin \u00een cazul <strong>produselor destinate adul\u021bilor<\/strong> unde valoarea medie a tranzac\u021biei a fost de <strong>178 lei<\/strong>.<\/p>\n<p>Printre pu\u021binele categorii care au \u00eenregistrat o diminuare a valorii co\u0219ului mediu, se num\u0103r\u0103 <strong>Fashion<\/strong>, de la 275 lei \u00een 2017 la <strong>222 lei \u00een 2018<\/strong>, dar <strong>num\u0103rul de tranzac\u021bii a crescut semnificativ<\/strong>, verticala de Fashion fiind \u00een prezent cea de a doua mare categorie de produse v\u00e2ndute online, dup\u0103 Electro-IT&amp;C. De altfel, reprezentan\u021bii marilor magazine online din Rom\u00e2nia sunt de p\u0103rere c\u0103 segmentul de Fashion va deveni cea mai v\u00e2ndut\u0103 categorie de produse \u00een urm\u0103torii ani detron\u00e2nd Electro-IT&amp;C \u0219i fiind una din verticalele cu poten\u021bial uria\u0219 de cre\u0219tere.<\/p>\n<h2>Black Friday Noiembrie 2018: v\u00e2nz\u0103ri online de peste 250 de milioane de euro<\/h2>\n<p>\u00cen campania de <strong>Black Friday din noiembrie 2018<\/strong>, <strong>rom\u00e2nii au f\u0103cut cump\u0103r\u0103turi online de peste 250 de milioane de euro<\/strong>, \u00een cre\u0219tere cu aprox. 30% fa\u021b\u0103 de 2017, c\u00e2nd valoarea se situa la pu\u021bin peste 200 de milioane de euro. V\u00e2nz\u0103rile de Black Friday au crescut semnificativ de la un an la altul dac\u0103 ne raport\u0103m la valorile din anii trecu\u021bi, respectiv 130 milioane euro \u00een 2016 \u0219i aprox. 100 milioane euro \u00een 2015 \u2013 ceea ce demonstreaz\u0103 c\u0103 notorietatea celui mai mare eveniment de reduceri din online-ul rom\u00e2nesc a crescut considerabil \u00een r\u00e2ndul rom\u00e2nilor.<\/p>\n<p>Potrivit studiilor eMAG, <strong>inten\u021bia de cump\u0103rare a rom\u00e2nilor de Black Friday<\/strong> Noiembrie crescuse de la 44% \u00een 2017 la 51% \u00een 2018, iar <strong>notorietatea evenimentului la nivel na\u021bional<\/strong> a crescut \u0219i ea, de la 79% \u00een 2017 la 88% \u00een 2018.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-15168\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/GPeC-E-Commerce-Romania-Black-Friday-2018-457x1024.jpg\" alt=\"GPeC Piata de E-Commerce din Romania 2018 Black Friday\" width=\"457\" height=\"1024\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/GPeC-E-Commerce-Romania-Black-Friday-2018-457x1024.jpg 457w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/GPeC-E-Commerce-Romania-Black-Friday-2018-134x300.jpg 134w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/GPeC-E-Commerce-Romania-Black-Friday-2018-768x1721.jpg 768w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/GPeC-E-Commerce-Romania-Black-Friday-2018.jpg 1000w\" sizes=\"auto, (max-width: 457px) 100vw, 457px\" \/><\/p>\n<p>La eMAG, <strong>v\u00e2nz\u0103rile \u00eenregistrate \u00een ziua de Black Friday reprezint\u0103 8-10% din volumul total al v\u00e2nz\u0103rilor de pe parcursul \u00eentregului an<\/strong> (<em>sursa: Iulian Stanciu, CEO eMAG<\/em>). De altfel, <strong>lunile noiembrie \u0219i decembrie cumulate<\/strong>, atunci c\u00e2nd sunt cele mai multe campanii de reduceri din an \u0219i se \u00eenregistreaz\u0103 un volum mare de v\u00e2nz\u0103ri, <strong>reprezint\u0103 aprox. 40% din totalul v\u00e2nz\u0103rilor de pe parcursul unui an<\/strong>, sunt de p\u0103rere reprezentan\u021bii principalelor magazine online din Rom\u00e2nia.<\/p>\n<h2>15.000 de comercian\u021bi online \u00een Rom\u00e2nia<\/h2>\n<p>Din punct de vedere al num\u0103rului de magazine online, acesta s-a dublat de la aprox. 7.000+ \u00een 2017 la <strong>peste 15.000 de comercian\u021bi \u00een 2018<\/strong>. Cre\u0219terea este spectaculoas\u0103 dac\u0103 lu\u0103m \u00een calcul \u0219i faptul c\u0103 \u00een 2016 erau aprox. 5.000 de magazine online.<\/p>\n<p>O bun\u0103 parte din comercian\u021bii online \u00ee\u0219i \u00eencep afacerea direct \u00een Marketplace-uri, f\u0103r\u0103 a avea neap\u0103rat \u0219i o prezen\u021b\u0103 online individual\u0103 (un website propriu).<\/p>\n<p>De asemenea, potrivit ultimelor cercet\u0103ri, exist\u0103 deja aprox. 35.000 de website-uri pe domenii .RO care au func\u021bie de \u201eadaug\u0103 \u00een co\u0219\u201d, a\u0219adar pot fi considerate magazine online \u2013 dar traficul mic \u00eenregistrat de acestea le fac nesemnificative \u00een peisajul e-commerce autohton. Astfel, doar cei 15.000 de comercian\u021bi online sunt suficient de relevan\u021bi din punct de vedere trafic \u0219i comenzi pentru a putea fi lua\u021bi \u00een calcul.<\/p>\n<h2>Rata medie de conversie pe categorii de produse<\/h2>\n<p>\u00cen ceea ce prive\u0219te rata medie de conversie, percep\u021bia general\u0103 \u00een pia\u021b\u0103 este c\u0103 aceasta se situeaz\u0103 \u00een jurul valorii de 1%. Totu\u0219i, potrivit studiilor <a href=\"https:\/\/www.omniconvert.com\/\" target=\"_blank\" rel=\"noopener\"><strong>Omniconvert<\/strong><\/a>, <strong>rata de conversie variaz\u0103 de la o vertical\u0103 la alta<\/strong> \u0219i, evident, ea poate fi mai mare \u00een cazul magazinelor consacrate \u0219i mai mic\u0103 \u00een cazul magazinelor mai pu\u021bin cunoscute. Iat\u0103 rata medie de conversie pe diferite categorii de produse (<em>sursa: Omniconvert<\/em>):<\/p>\n<ul>\n<li>Libr\u0103rii online: 2,7%<\/li>\n<li>Home &amp; Garden: 1,33%<\/li>\n<li>Beauty: 1.21%<\/li>\n<li>Fashion: 1,07%<\/li>\n<li>Articole pentru copii: 1,05%<\/li>\n<li>Electro-IT&amp;C: 1,03%<\/li>\n<li>Health: 0,77%<\/li>\n<li>Bijuterii: 0,53%<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-15248\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-2018-rata-conversie-verticale.png\" alt=\"Raport GPeC - Rata de conversie pe categorii de produse\" width=\"1200\" height=\"590\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-2018-rata-conversie-verticale.png 1200w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-2018-rata-conversie-verticale-300x148.png 300w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-2018-rata-conversie-verticale-768x378.png 768w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-piata-ecommerce-2018-rata-conversie-verticale-1024x503.png 1024w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<h2>83% dintre rom\u00e2ni aleg s\u0103 pl\u0103teasc\u0103 ramburs, la livrare<\/h2>\n<p><strong>Metoda de plat\u0103 preferat\u0103 a rom\u00e2nilor r\u0103m\u00e2ne rambursul<\/strong> \u00eentr-o propor\u021bie cov\u00e2r\u0219itoare de aprox. <strong>83%<\/strong>, \u00eenregistr\u00e2nd o sc\u0103dere extrem de u\u0219oar\u0103 fa\u021b\u0103 de 2017, c\u00e2nd procentul era de 85%.<\/p>\n<p>Potrivit procesatorului <a href=\"http:\/\/www.mobilpay.ro\/public\/\" target=\"_blank\" rel=\"noopener\"><strong>NETOPIA Payments<\/strong><\/a>, <strong>procentul mediu al pl\u0103\u021bilor online prin card se situeaz\u0103 \u00een jurul valorii de 15%<\/strong>. Diferen\u021ba de 2 puncte procentuale p\u00e2n\u0103 la 100% este dat\u0103 de alte metode de plat\u0103, precum Online Banking, Micro-Pl\u0103\u021bi prin SMS etc., cu precizarea c\u0103 pl\u0103\u021bile prin SMS \u00eencep s\u0103 c\u00e2\u0219tige teren mai ales \u00een cazul parc\u0103rilor, unde administra\u021biile publice devin interesate de implementarea acestei metod\u0103 de plat\u0103.<\/p>\n<p><strong>Trend-urile care au marcat anul 2018 din perspectiva pl\u0103\u021bilor online prin card<\/strong> (<em>sursa: NETOPIA Payments<\/em>):<\/p>\n<ul>\n<li>Pentru prima dat\u0103, <strong>Mobilul a dep\u0103\u0219it Desktop-ul<\/strong>: 51% din tranzac\u021biile online pl\u0103tite cu cardul au fost realizate de pe dispozitive mobile \u0219i 49% de pe Desktop<\/li>\n<li>Tot \u00een premier\u0103, <strong>provincia a dep\u0103\u0219it Bucure\u0219tiul<\/strong> \u00een ceea ce prive\u0219te plata online prin card, astfel c\u0103 58% din totalul tranzac\u021biilor pl\u0103tite prin card au fost generate din provincie \u0219i 42% din Bucure\u0219ti<\/li>\n<li><strong>B\u0103rba\u021bii sunt mai cheltuitori dec\u00e2t femeile<\/strong>: 62% din pl\u0103\u021bile prin card sunt f\u0103cute de b\u0103rba\u021bi \u0219i 38% de femei<\/li>\n<\/ul>\n<p>Tot \u00een privin\u021ba pl\u0103\u021bilor online prin card, potrivit studiului GPeC \u0219i iSense Solutions, <strong>suma maxim\u0103 pl\u0103tit\u0103 cu cardul \u00een 2018 a fost de 1.793 de lei \u00een magazinele online rom\u00e2ne\u0219ti<\/strong> (cu 21% mai mult dec\u00e2t \u00een 2017) \u0219i de 301 euro \u00een magazinele online din str\u0103in\u0103tate.<\/p>\n<p>\u00cens\u0103, rom\u00e2nii ar fi dispu\u0219i s\u0103 pl\u0103teasc\u0103 mai mult pentru cump\u0103r\u0103turile online: 2.351 lei \u00een magazinele rom\u00e2ne\u0219ti \u0219i 565 euro \u00een magazinele din str\u0103in\u0103tate.<\/p>\n<h2>Rom\u00e2nia 2018: 11,7 milioane de internau\u021bi din 19,5 milioane de locuitori<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-15185\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-acces-romani-internet-2018.png\" alt=\"Raport GPeC 2018: Accesul rom\u00e2nilor la internet\" width=\"800\" height=\"961\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-acces-romani-internet-2018.png 800w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-acces-romani-internet-2018-250x300.png 250w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-acces-romani-internet-2018-768x923.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>Potrivit INS, popula\u021bia Rom\u00e2niei este de 19,52 milioane de locuitori \u00een 2018. Dintre ace\u0219tia, 11,7 milioane sunt utilizatori de internet, comparativ cu aprox. 11 milioane \u00een 2017.<\/p>\n<p>\u00cen 2018, principalele activit\u0103\u021bi online ale internau\u021bilor rom\u00e2ni au fost <em>(*\u00eentrebare cu r\u0103spuns multiplu)<\/em>:<\/p>\n<ul>\n<li>Social Media (86%)<\/li>\n<li>Coresponden\u021b\u0103 prin e-mail (59,3%)<\/li>\n<li>C\u0103utarea de informa\u021bii despre produse \u0219i servicii (58,6%)<\/li>\n<li>Audi\u021bie muzical\u0103 (50,9%)<\/li>\n<li>Cump\u0103r\u0103turi online (43,5%)<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-15189\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-2018-activitati-online-internauti-romania.png\" alt=\"Raport GPeC 2018: Activit\u0103\u021bile online ale internau\u021bilor rom\u00e2ni\" width=\"800\" height=\"686\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-2018-activitati-online-internauti-romania.png 800w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-2018-activitati-online-internauti-romania-300x257.png 300w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/gpec-raport-2018-activitati-online-internauti-romania-768x659.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>\u201e<em>Este pentru prima oar\u0103 c\u00e2nd comer\u021bul online se reg\u0103se\u0219te printre activit\u0103\u021bile uzuale ale internau\u021bilor rom\u00e2ni, semn c\u0103 pia\u021ba de e-commerce a crescut \u0219i tot mai mul\u021bi rom\u00e2ni \u00eencep s\u0103 se obi\u0219nuiasc\u0103 cu achizi\u021biile online. Este un semnal extrem de bun pentru pia\u021b\u0103 care \u00ee\u0219i va continua ritmul accelerat de cre\u0219tere \u0219i \u00een 2019<\/em>\u201d, conchide Andrei Radu, CEO &amp; Founder GPeC.<\/p>\n<hr \/>\n<p><strong>Raportul poate fi preluat \u0219i publicat doar cu men\u021bionarea sursei: GPeC \u0219i link c\u0103tre <a href=\"https:\/\/www.gpec.ro\/\" target=\"_blank\" rel=\"noopener\">www.gpec.ro<\/a><\/strong><\/p>\n<p><strong>Design infografic<\/strong>: <a href=\"https:\/\/www.gomag.ro\/\" target=\"_blank\" rel=\"noopener\"><strong>Gomag<\/strong><\/a><\/p>\n<p><strong>Sursele cifrelor \u0219i estim\u0103rilor de pia\u021b\u0103 publicate \u00een acest raport sunt<\/strong> (\u00een ordine alfabetic\u0103): <a href=\"https:\/\/www.armo.org.ro\/\" target=\"_blank\" rel=\"noopener\">ARMO<\/a>, <a href=\"https:\/\/ro.2performant.com\/\" target=\"_blank\" rel=\"noopener\">2Performant<\/a>, <a href=\"http:\/\/www.ancom.org.ro\/\" target=\"_blank\" rel=\"noopener\">ANCOM<\/a>, <a href=\"https:\/\/www.emag.ro\/\" target=\"_blank\" rel=\"noopener\">eMAG<\/a>, <a href=\"https:\/\/www.gpec.ro\/\" target=\"_blank\" rel=\"noopener\">GPeC<\/a>, <a href=\"http:\/\/www.insse.ro\/cms\/ro\" target=\"_blank\" rel=\"noopener\">Institutul Na\u021bional de Statistic\u0103<\/a>, <a href=\"https:\/\/www.isensesolutions.ro\/\" target=\"_blank\" rel=\"noopener\">iSense Solutions<\/a>, <a href=\"http:\/\/www.millwardbrown.com\/mb-global\/get-in-touch\/office-locations\/romania\" target=\"_blank\" rel=\"noopener\">Kantar Millward Brown<\/a>, <a href=\"http:\/\/www.mobilpay.ro\/public\/\" target=\"_blank\" rel=\"noopener\">NETOPIA Payments<\/a>, <a href=\"https:\/\/www.omniconvert.com\/\" target=\"_blank\" rel=\"noopener\">Omniconvert<\/a><\/p>\n<hr \/>\n<p>GPeC este cel mai important eveniment de E-Commerce \u0219i reprezint\u0103 cea mai mare comunitate a magazinelor online din Rom\u00e2nia. Cu o tradi\u021bie de 14 ani, GPeC este mixul perfect de Conferin\u021be, Workshopuri, Expo, Cursuri intensive, Statistici, Comunitate \u0219i Competi\u021bia Magazinelor Online, cu rolul precis de a contribui la dezvoltarea pie\u021bei de e-commerce.<\/p>\n<p>\u00censcrierile magazinelor online \u00een <a href=\"https:\/\/www.gpec.ro\/competitia-magazinelor-online-gpec-2019\/\" target=\"_blank\" rel=\"noopener\"><strong>Competi\u021bia GPeC 2019<\/strong><\/a> au \u00eenceput, precum \u0219i \u00eenscrierile la evenimentul <a href=\"https:\/\/www.gpec.ro\/gpec-2019\/\" target=\"_blank\" rel=\"noopener\"><strong>GPeC SUMMIT din 27-28 Mai 2019<\/strong><\/a>, doritorii beneficiind de un <strong>discount de 50% din taxa de participare prin Oferta Early Adopters valabil\u0103 p\u00e2n\u0103 pe 31 ianuarie 2019<\/strong>. <a href=\"https:\/\/www.gpec.ro\/gpec-2019\/\" target=\"_blank\" rel=\"noopener\"><strong>Detalii \u0219i \u00eenscrieri pe website-ul GPeC<\/strong><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"fcbkbttn_buttons_block\" id=\"fcbkbttn_left\"><div class=\"fcbkbttn_like \"><div class=\"fb-like fb-like-button_count\" data-href=\"https:\/\/www.gpec.ro\/blog\/raportul-pietei-ecommerce-gpec-2018-romanii-au-facut-cumparaturi-online-de-peste-3-5-miliarde-euro-in-2018\" data-colorscheme=\"light\" data-layout=\"button_count\" data-action=\"like\"  data-size=\"small\"><\/div><\/div><\/div><p>Conform statisticilor \u0219i estim\u0103rilor GPeC \u00eempreun\u0103 cu principalii juc\u0103tori din pia\u021ba rom\u00e2neasc\u0103 de e-commerce, valoarea cump\u0103r\u0103turilor online a dep\u0103\u0219it pragul de 3,5 miliarde de euro \u00een 2018, cu aprox. 30% mai mult dec\u00e2t \u00een 2017, c\u00e2nd s-au \u00eenregistrat 2,8 miliarde de euro. <\/p>\n<p>Valoarea de peste 3,5 miliarde de euro reprezint\u0103 strict segmentul e-tail, adic\u0103 produsele fizice (tangibile) care au fost cump\u0103rate prin internet. Nu sunt incluse serviciile, biletele de avion, vacan\u021bele \u0219i c\u0103l\u0103toriile, rezerv\u0103rile hoteliere, biletele la spectacole sau la diferite evenimente, con\u021binutul download-abil etc. Dac\u0103 ar fi ad\u0103ugate \u0219i acestea, valoarea total\u0103 a achizi\u021biilor online ar cre\u0219te considerabil.<\/p>\n","protected":false},"author":1,"featured_media":15172,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43,45,56],"tags":[],"class_list":["post-15104","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noutati-si-stiri-gpec","category-piata-de-ecommerce-din-romania","category-resurse-e-commerce"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts\/15104","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/comments?post=15104"}],"version-history":[{"count":58,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts\/15104\/revisions"}],"predecessor-version":[{"id":15721,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts\/15104\/revisions\/15721"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/media\/15172"}],"wp:attachment":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/media?parent=15104"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/categories?post=15104"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/tags?post=15104"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}