{"id":15217,"date":"2019-01-29T13:32:24","date_gmt":"2019-01-29T11:32:24","guid":{"rendered":"https:\/\/www.gpec.ro\/blog\/?p=15217"},"modified":"2019-01-29T13:54:29","modified_gmt":"2019-01-29T11:54:29","slug":"black-friday-romania-2018-asteptarile-romanillor-magazine-online-studiu-trusted","status":"publish","type":"post","link":"https:\/\/www.gpec.ro\/blog\/black-friday-romania-2018-asteptarile-romanillor-magazine-online-studiu-trusted","title":{"rendered":"Care sunt a\u0219tept\u0103rile rom\u00e2nilor de la Black Friday 2019? | Studiu Trusted.ro &#038; Eureka Insights"},"content":{"rendered":"<div class=\"fcbkbttn_buttons_block\" id=\"fcbkbttn_left\"><div class=\"fcbkbttn_like \"><div class=\"fb-like fb-like-button_count\" data-href=\"https:\/\/www.gpec.ro\/blog\/black-friday-romania-2018-asteptarile-romanillor-magazine-online-studiu-trusted\" data-colorscheme=\"light\" data-layout=\"button_count\" data-action=\"like\"  data-size=\"small\"><\/div><\/div><\/div><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-15219\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/Black-Friday-2018-online-versus-offline-studiu-Trusted.png\" alt=\"Black Friday 2018: Satisfac\u021bie clien\u021bi online versus offline (Studiu Trusted.ro)\" width=\"1000\" height=\"563\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/Black-Friday-2018-online-versus-offline-studiu-Trusted.png 1000w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/Black-Friday-2018-online-versus-offline-studiu-Trusted-300x169.png 300w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/Black-Friday-2018-online-versus-offline-studiu-Trusted-768x432.png 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<p>\u00cen campania de <strong>Black Friday din noiembrie 2018<\/strong>, rom\u00e2nii au f\u0103cut cump\u0103r\u0103turi online de peste <a href=\"https:\/\/www.gpec.ro\/blog\/raportul-pietei-ecommerce-gpec-2018-romanii-au-facut-cumparaturi-online-de-peste-3-5-miliarde-euro-in-2018\" target=\"_blank\" rel=\"noopener\"><strong>250 de milioane de euro<\/strong><\/a>, \u00een cre\u0219tere cu aprox. 30% fa\u021b\u0103 de 2017, c\u00e2nd valoarea se situa la pu\u021bin peste 200 de milioane de euro. V\u00e2nz\u0103rile \u0219i notorietatea celui mai mare eveniment de reduceri din online-ul rom\u00e2nesc au crescut considerabil \u00een r\u00e2ndul rom\u00e2nilor, dar \u0219i a\u0219tept\u0103rile sunt mai mari \u00een fiecare an.<\/p>\n<p><a href=\"https:\/\/www.trusted.ro\/blog\/2019\/01\/28\/romanii-multumiti-de-black-friday2018-studiu-trusted-eureka-insights\/\" target=\"_blank\" rel=\"noopener\"><strong>Cel mai recent studiu<\/strong><\/a> realizat de programul na\u021bional de certificare a magazinelor online <a href=\"https:\/\/trusted.ro\/\" target=\"_blank\" rel=\"noopener\">Trusted.ro<\/a> &amp; <a href=\"https:\/\/www.eureka-insights.ro\/\" target=\"_blank\" rel=\"noopener\">Eureka Insights<\/a> arat\u0103 c\u0103 <strong>9 din 10 rom\u00e2ni au fost satisf\u0103cu\u021bi de Black Friday<\/strong> \u00een 2018 \u0219i inten\u021bioneaz\u0103 s\u0103 participe \u0219i anul acesta la campaniile de reduceri. Ei au fost \u00eendeosebi mul\u021bumi\u021bi de varietatea ofertei de produse \u0219i de viteza de navigare a site-urilor. 8 din 10 responden\u021bi au apreciat calitatea produselor \u0219i rapiditatea livr\u0103rii, dar nu au fost mul\u021bumi\u021bi de pre\u021burile produselor pe care le-au c\u0103utat.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-15220\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/Black-Friday-2018-satisfactie-clienti-studiu-Trusted.png\" alt=\"Black Friday 2018: Satisfac\u021bie clien\u021bi online (Studiu Trusted.ro)\" width=\"1000\" height=\"562\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/Black-Friday-2018-satisfactie-clienti-studiu-Trusted.png 1000w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/Black-Friday-2018-satisfactie-clienti-studiu-Trusted-300x169.png 300w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/Black-Friday-2018-satisfactie-clienti-studiu-Trusted-768x432.png 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<h2>5 din 10 rom\u00e2ni au c\u0103utat sau au cump\u0103rat produse online de Black Friday 2018<\/h2>\n<p>\u00cen perioada 16-30 noiembrie 2018, un cump\u0103r\u0103tor a consultat, \u00een medie, 6 magazine online pentru a g\u0103si produsele dorite \u0219i a achizi\u021bionat, \u00een medie, 7 produse. 81% dintre cump\u0103r\u0103tori au achizi\u021bionat produse pentru uz personal, iar 52% au cump\u0103rat cadouri pentru Cr\u0103ciun.<\/p>\n<p><strong>Cele mai c\u0103utate oferte de Black Friday<\/strong> \u00een magazinele online din Rom\u00e2nia au fost \u00eenregistrate de urm\u0103toarele categorii de produse:<\/p>\n<ol>\n<li>Fashion, bijuterii \u0219i accesorii<\/li>\n<li>Laptop-uri, telefoane \u0219i tablete<\/li>\n<li>Cosmetice \u0219i produse de \u00eengrijire personal\u0103<\/li>\n<li>Electrocasnice \u0219i climatizare<\/li>\n<li>Televizoare, produse foto &amp; audio-video<\/li>\n<li>Produse pentru cas\u0103, bricolaj &amp; petshop<\/li>\n<li>C\u0103r\u021bi, cadouri \u0219i produse de birotic\u0103<\/li>\n<li>PC, accesorii periferice \u0219i produse software<\/li>\n<li>Produse pentru copii \u0219i bebelu\u0219i<\/li>\n<li>Servicii turistice<\/li>\n<\/ol>\n<p><strong>Cele mai scumpe produse v\u00e2ndute de Black Friday<\/strong> au fost: pachetele turistice; laptopuri, telefoane \u0219i tablete; televizoare \u0219i produse foto, audio-video; PC-uri \u0219i produse periferice \u0219i software; electrocasnicele \u0219i produsele de climatizare.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-15221\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/Black-Friday-2018-bugete-categorii-studiu-Trusted.png\" alt=\"Black Friday 2018: Bugete alocate pe categorii de produse (Studiu Trusted.ro)\" width=\"1000\" height=\"563\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/Black-Friday-2018-bugete-categorii-studiu-Trusted.png 1000w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/Black-Friday-2018-bugete-categorii-studiu-Trusted-300x169.png 300w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/Black-Friday-2018-bugete-categorii-studiu-Trusted-768x432.png 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<p>\u00cen medie, responden\u021bii studiului au cump\u0103rat \u00een luna noiembrie produse nealimentare \u00een valoare de <strong>1.573 de lei<\/strong>, b\u0103rba\u021bii cheltuind mai mult dec\u00e2t femeile: 1.836 de lei vs. 1.324 de lei.<\/p>\n<h2>Black Friday Rom\u00e2nia 2018: online versus offline<\/h2>\n<p>\u00cen raport cu magazinele fizice, magazinele online au fost vizitate de mai mul\u021bi consumatori de Black Friday. Iulian Stanciu, CEO eMAG, m\u0103rturisea la <strong><a href=\"https:\/\/www.gpec.ro\/blog\/live-blogging-gpec-summit-12-13-noiembrie-2018-ziua-1\" target=\"_blank\" rel=\"noopener\">GPeC SUMMIT<\/a><\/strong> c\u0103 <em>Black Friday reprezint\u0103 singurul moment din an c\u00e2nd e-commerce-ul bate retail-ul tradi\u021bional<\/em>. Mai mult, la eMAG, campania de Black Friday \u00eensumeaz\u0103 8-10% din volumul total al v\u00e2nz\u0103rilor anuale.<\/p>\n<p><strong>Una dintre cele mai mari diferen\u021be dintre online \u0219i offline<\/strong> este c\u0103, \u00een online, cump\u0103r\u0103torii se gr\u0103besc s\u0103 cumpere la \u00eenceputul campaniei, pentru a prinde cele mai bune oferte, \u00een vreme ce \u00een magazinele fizice a\u0219teapt\u0103 sf\u00e2r\u0219itul campaniei, obi\u0219nui\u021bi ca cele mai mari reduceri s\u0103 fie p\u0103strate la finalul perioadei.<\/p>\n<p>Clien\u021bii tind s\u0103 viziteze mai multe magazine online (5.7 online versus 4.8 offline), dar s\u0103 cumpere mai multe produse din magazinele fizice (10 produse offline versus 7 produse online) \u0219i s\u0103 aloce bugete mai mari offline (1.855 de lei) fa\u021b\u0103 de online (1.573 de lei).<\/p>\n<p><strong>Inten\u021bia de retur<\/strong> a fost relativ sc\u0103zut\u0103 at\u00e2t \u00een offline (7%), c\u00e2t \u0219i online (14%), num\u0103rul de produse returnate fiind \u00een medie de 3\/comand\u0103 at\u00e2t offline, c\u00e2t \u0219i online.<\/p>\n<p>Per ansamblu, rom\u00e2nii au fost mai mul\u021bumi\u021bi de experien\u021ba Black Friday \u00een magazinele online dec\u00e2t \u00een cele fizice \u0219i mai dispu\u0219i s\u0103 repete experien\u021ba online \u00een 2019. Potrivit studiilor eMAG,\u00a0<strong>inten\u021bia de cump\u0103rare<\/strong> a rom\u00e2nilor de Black Friday a crescut de la 44% \u00een 2017 la 51% \u00een 2018, iar\u00a0<strong>notorietatea evenimentului<\/strong> la nivel na\u021bional\u00a0a crescut de la 79% \u00een 2017 la 88% \u00een 2018.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-15222\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/GPeC-Raport-Black-Friday-Romania-2018-eMAG.png\" alt=\"Raport GPeC - Inten\u021bia de cump\u0103rare de Black Friday 2018\" width=\"1000\" height=\"860\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/GPeC-Raport-Black-Friday-Romania-2018-eMAG.png 1000w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/GPeC-Raport-Black-Friday-Romania-2018-eMAG-300x258.png 300w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2019\/01\/GPeC-Raport-Black-Friday-Romania-2018-eMAG-768x660.png 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<p><em>Sondajul Trusted.ro &amp; Eureka Insights a fost realizat \u00een perioada 1-10 decembrie 2018, pe un e\u0219antion de 391 de participan\u021bi la Black Friday 2018 \u00een mediul online \u0219i 366 de participan\u021bi \u00een mediul offline, persoane de peste 18 ani din mediul urban, cu acces la internet.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"fcbkbttn_buttons_block\" id=\"fcbkbttn_left\"><div class=\"fcbkbttn_like \"><div class=\"fb-like fb-like-button_count\" data-href=\"https:\/\/www.gpec.ro\/blog\/black-friday-romania-2018-asteptarile-romanillor-magazine-online-studiu-trusted\" data-colorscheme=\"light\" data-layout=\"button_count\" data-action=\"like\"  data-size=\"small\"><\/div><\/div><\/div><p>De Black Friday 2018, rom\u00e2nii au f\u0103cut cump\u0103r\u0103turi online de peste 250 de milioane de euro. Cel mai recent studiu realizat de Trusted.ro &#038; Eureka Insights arat\u0103 c\u0103 9 din 10 rom\u00e2ni au fost satisf\u0103cu\u021bi de Black Friday anul trecut \u0219i inten\u021bioneaz\u0103 s\u0103 participe \u0219i \u00een 2019 la campaniile de reduceri. Ei au fost \u00eendeosebi mul\u021bumi\u021bi de varietatea ofertei de produse \u0219i de rapiditatea livr\u0103rii, dar nu au fost mul\u021bumi\u021bi de pre\u021burile produselor pe care le-au c\u0103utat.<\/p>\n","protected":false},"author":1,"featured_media":15227,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45,56],"tags":[158,739,2972,3043,13],"class_list":["post-15217","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-piata-de-ecommerce-din-romania","category-resurse-e-commerce","tag-black-friday","tag-ecommerce","tag-rezultate-black-friday-romania","tag-studiu-de-piata","tag-trusted-ro"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts\/15217","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/comments?post=15217"}],"version-history":[{"count":8,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts\/15217\/revisions"}],"predecessor-version":[{"id":15231,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts\/15217\/revisions\/15231"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/media\/15227"}],"wp:attachment":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/media?parent=15217"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/categories?post=15217"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/tags?post=15217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}