{"id":16593,"date":"2020-01-16T17:42:48","date_gmt":"2020-01-16T15:42:48","guid":{"rendered":"https:\/\/www.gpec.ro\/blog\/?p=16593"},"modified":"2020-01-16T17:42:48","modified_gmt":"2020-01-16T15:42:48","slug":"provocari-actuale-solutii-de-viitor-in-curierat","status":"publish","type":"post","link":"https:\/\/www.gpec.ro\/blog\/provocari-actuale-solutii-de-viitor-in-curierat","title":{"rendered":"Provoc\u0103ri actuale \u0219i solu\u021bii de viitor \u00een curieratul din Rom\u00e2nia"},"content":{"rendered":"<div class=\"fcbkbttn_buttons_block\" id=\"fcbkbttn_left\"><div class=\"fcbkbttn_like \"><div class=\"fb-like fb-like-button_count\" data-href=\"https:\/\/www.gpec.ro\/blog\/provocari-actuale-solutii-de-viitor-in-curierat\" data-colorscheme=\"light\" data-layout=\"button_count\" data-action=\"like\"  data-size=\"small\"><\/div><\/div><\/div><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-16594\" src=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2020\/01\/felix-patrascanu-1024x586.jpg\" alt=\"Felix Patrascanu header quote\" width=\"910\" height=\"521\" srcset=\"https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2020\/01\/felix-patrascanu-1024x586.jpg 1024w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2020\/01\/felix-patrascanu-300x172.jpg 300w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2020\/01\/felix-patrascanu-768x439.jpg 768w, https:\/\/www.gpec.ro\/blog\/wp-content\/uploads\/2020\/01\/felix-patrascanu.jpg 1776w\" sizes=\"auto, (max-width: 910px) 100vw, 910px\" \/><\/p>\n<p><b>Pia\u021ba de curierat din Rom\u00e2nia este \u00een continu\u0103 dezvoltare pentru a se alinia la a\u0219tept\u0103rile clien\u021bilor, fie c\u0103 sunt business-uri sau persoane fizice. Acest lucru aduce cu sine o serie de challenge-uri pentru firmele de curierat, provoc\u0103ri despre care am discutat \u0219i noi cu <a href=\"https:\/\/www.linkedin.com\/in\/felix-lucretiu-patrascanu-030a48b\/\">Felix P\u0103tr\u0103\u0219canu<\/a>, Managing Partner <a href=\"https:\/\/www.fancourier.ro\/\">FAN Courier<\/a>, la edi\u021bia GPeC SUMMIT din noiembrie 2019. Am aflat, printre altele, c\u0103 lucrurile au poten\u021bial de schimbare \u00een bine dac\u0103 principalele motoare de cre\u0219tere lucreaz\u0103 \u00eempreun\u0103 \u00een aceast\u0103 direc\u021bie.<\/b><\/p>\n<p><!--more--><\/p>\n<p><span style=\"font-weight: 400;\">Una din provoc\u0103rile pie\u021bei de curierat este lipsa de \u00eencredere pe care o au clien\u021bii fa\u021b\u0103 de magazinele online sau prestatorii de servicii de curierat. Rom\u00e2nii \u00eenc\u0103 sunt reticen\u021bi la <strong>plata online cu cardul<\/strong>, cash on delivery fiind metoda preferat\u0103 de plat\u0103 \u00een 75% din cazuri. Aceast\u0103 metod\u0103 de plat\u0103, de\u0219i e perceput\u0103 ca fiind mai \u201dsigur\u0103\u201d de cump\u0103r\u0103tori, \u00eengreuneaz\u0103 activitatea curierilor: fie clientul nu are cash la momentul livr\u0103rii sau curierul nu are rest \u0219i trebuie s\u0103 refac\u0103 traseul a doua zi, \u0219i este riscant c\u00e2nd curierii au asupra lor sume mari de bani. De aceea magazinele online ar trebui s\u0103 inspire <strong>\u00eencredere<\/strong> \u0219i s\u0103 \u00eencurajeze plata cu cardul, fiind \u0219i cea mai sigur\u0103, mai rapid\u0103 \u0219i nu impacteaz\u0103 negativ nici activitatea curierilor.<\/span><\/p>\n<blockquote>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">Trebuie s\u0103 avem un pic grij\u0103, \u00eempreun\u0103, spun asta clar \u0219i r\u0103spicat, s\u0103 ducem lucrurile la urm\u0103torul nivel. Pl\u0103\u021bile pot fi f\u0103cute direct pe site, legea e de partea consumatorului. (&#8230;) Trebuie s\u0103 le ar\u0103t\u0103m un pic c\u0103 exist\u0103 seriozitate \u00een lucrurile astea, iat\u0103, sunt evenimente de acest gen la care vin o mul\u021bime de magazine care vor s\u0103 fac\u0103 business-ul corect \u0219i \u00een care po\u021bi s\u0103 ai \u00eencredere.<\/span><\/i><\/p>\n<\/blockquote>\n<p><span style=\"font-weight: 400;\">Un alt challenge \u00een curierat este <strong>resursa uman\u0103<\/strong>, mai precis a\u0219tept\u0103rile noilor genera\u021bii de la angajatorii din domeniu. Ace\u0219tia trebuie s\u0103 studieze mai bine comportamentele noilor genera\u021bii (Millennials, genera\u021bia Z), s\u0103 afle ce \u00ee\u0219i doresc de la un job \u0219i s\u0103 vin\u0103 cu abord\u0103ri noi atunci c\u00e2nd fac angaj\u0103ri. Este foarte important ca angajatorii s\u0103 observe <strong>comportamentele noilor genera\u021bii<\/strong> pentru a avea o viziune despre cum arat\u0103 at\u00e2t viitori angaja\u021bi, c\u00e2t \u0219i viitorii lor clien\u021bi.\u00a0<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"Provoc\u0103ri actuale \u0219i solu\u021bii de viitor \u00een curieratul din Rom\u00e2nia | Felix P\u0103tr\u0103\u0219canu @ GPeC SUMMIT\" width=\"910\" height=\"512\" src=\"https:\/\/www.youtube.com\/embed\/tCuamUBjZDU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">\u00cen ceea ce prive\u0219te alternativele de livrare, FAN Courier au testat p\u00e2n\u0103 acum livrarea la <strong>pay point<\/strong> \u0219i livrarea \u00een <strong>lockere<\/strong>, d\u00e2ndu-le magazinelor online posibilitatea de a oferi o alternativ\u0103 la livrarea 9-17 la domiciliu. Au investit, de asemenea, \u00een serviciul de <strong>mobile POS<\/strong> pentru a u\u0219ura plata la livrare, \u00eens\u0103 Felix ne m\u0103rturise\u0219te c\u0103 \u00eenc\u0103 sunt foarte pu\u021bine business-uri online care s-au \u00eenrolat \u00een acest proiect. Este un efort financiar la \u00eenceput, dar care pe termen lung poate aduce profit.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pe viitor, dezvoltarea pie\u021bei de curierat va depinde deopotriv\u0103 de schimbarea de atitudine a business-urilor \u0219i de implementarea solu\u021biilor tehnologice (automatiz\u0103ri, AI etc.) care s\u0103 u\u0219ureze \u00eentreg procesul, de la comand\u0103 la livrare. Afl\u0103 detalii despre aceste provoc\u0103ri \u0219i solu\u021biile posibile \u00een interviul integral de pe <a href=\"https:\/\/www.youtube.com\/watch?v=tCuamUBjZDU\">YouTube<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nu uita s\u0103 te abonezi la <\/span><a href=\"https:\/\/www.youtube.com\/channel\/UCHXY2YItqwlBaO7XYzw_HPw\"><span style=\"font-weight: 400;\">canalul de YouTube GPeC<\/span><\/a><span style=\"font-weight: 400;\"> pentru mai multe interviuri \u0219i nout\u0103\u021bi din e-commerce!<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><strong>GPeC 2019 este un eveniment powered by <a href=\"https:\/\/www.fancourier.ro\/\">FAN Courier<\/a><\/strong><\/p>\n<p><strong>Gold Partner<\/strong>: <a href=\"https:\/\/www.vtex.com\/\"><strong>VTEX<\/strong><\/a><\/p>\n<p><strong>Brought to you by: <a href=\"https:\/\/www.orange.ro\/\">Orange<\/a><\/strong><\/p>\n<p><strong>Silver Partner: <a href=\"https:\/\/retargeting.biz\/ro\/\" target=\"_blank\" rel=\"noopener noreferrer\">Retargeting<\/a><\/strong><\/p>\n<p><strong>Partener al Competi\u021biei Magazinelor Online: <a href=\"https:\/\/carrefour.ro\/\" target=\"_blank\" rel=\"noopener noreferrer\">Carrefour<\/a><\/strong><\/p>\n<p><strong>Eveniment sus\u021binut de<\/strong>: <strong><a href=\"https:\/\/brandgsm.ro\/\" target=\"_blank\" rel=\"noopener noreferrer\">BrandGSM<\/a><\/strong>, <a href=\"https:\/\/www.dpd.com\/ro\"><strong>DPD<\/strong><\/a>, <a href=\"https:\/\/dwf.ro\/\"><strong>DWF<\/strong><\/a>, <a href=\"https:\/\/marketplace-leads.emag.ro\/\"><strong>eMAG Marketplace<\/strong><\/a>, <a href=\"https:\/\/www.frisbo.ro\/\"><strong>Frisbo<\/strong><\/a>, <a href=\"https:\/\/www.gts.ro\/\"><strong>GTS<\/strong><\/a>, <strong><a href=\"https:\/\/www.kiehls.ro\/\" target=\"_blank\" rel=\"noopener noreferrer\">Kiehl\u2019s<\/a><\/strong>, <a href=\"https:\/\/www.luigisbox.com\/\"><strong>Luigi&#8217;s Box<\/strong><\/a>, <strong><a href=\"http:\/\/moloso.ro\/\" target=\"_blank\" rel=\"noopener noreferrer\">MOLOSO<\/a><\/strong>, <a href=\"http:\/\/www.newblack.ro\/\"><strong>New Black<\/strong><\/a>, <strong><a href=\"https:\/\/www.rtbhouse.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">RTB House<\/a><\/strong>, <strong><a href=\"https:\/\/www.sephora.ro\/\" target=\"_blank\" rel=\"noopener noreferrer\">SEPHORA<\/a><\/strong><\/p>\n<p><strong>Refreshed by: <a href=\"http:\/\/www.pepsico.ro\/\" target=\"_blank\" rel=\"noopener noreferrer\">PEPSI<\/a><\/strong><\/p>\n<p><strong>Official Coffee: <a href=\"https:\/\/www.nespresso.com\/ro\/\" target=\"_blank\" rel=\"noopener noreferrer\">NESPRESSO<\/a><\/strong><\/p>\n<p><strong>Official Radio<\/strong>: <a href=\"https:\/\/www.kissfm.ro\/\"><strong>Kiss FM<\/strong><\/a><\/p>\n<p><strong>Official Hosting<\/strong>: <a href=\"https:\/\/hosterion.ro\/\"><strong>Hosterion<\/strong><\/a><\/p>\n<p><strong>Limousine Service<\/strong>: <a href=\"http:\/\/citylimo.ro\/\"><strong>City Limo<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"fcbkbttn_buttons_block\" id=\"fcbkbttn_left\"><div class=\"fcbkbttn_like \"><div class=\"fb-like fb-like-button_count\" data-href=\"https:\/\/www.gpec.ro\/blog\/provocari-actuale-solutii-de-viitor-in-curierat\" data-colorscheme=\"light\" data-layout=\"button_count\" data-action=\"like\"  data-size=\"small\"><\/div><\/div><\/div><p>Pia\u021ba de curierat din Rom\u00e2nia este \u00een continu\u0103 dezvoltare pentru a se alinia la a\u0219tept\u0103rile clien\u021bilor, fie c\u0103 sunt business-uri sau persoane fizice. Acest lucru aduce cu sine o serie de challenge-uri pentru firmele de curierat, provoc\u0103ri despre care am discutat \u0219i noi cu Felix P\u0103tr\u0103\u0219canu, Managing Partner FAN Courier, la edi\u021bia GPeC SUMMIT din noiembrie 2019. Am aflat, printre altele, c\u0103 lucrurile au poten\u021bial de schimbare \u00een bine dac\u0103 principalele motoare de cre\u0219tere lucreaz\u0103 \u00eempreun\u0103 \u00een aceast\u0103 direc\u021bie.<\/p>\n","protected":false},"author":19,"featured_media":16594,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[89,45],"tags":[54,739,128,793,3120,215],"class_list":["post-16593","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-interviurile-gpec","category-piata-de-ecommerce-din-romania","tag-curierat","tag-ecommerce","tag-fan-courier","tag-felix-patrascanu","tag-gpec-2019","tag-interviu-gpec"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts\/16593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/comments?post=16593"}],"version-history":[{"count":7,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts\/16593\/revisions"}],"predecessor-version":[{"id":16601,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts\/16593\/revisions\/16601"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/media\/16594"}],"wp:attachment":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/media?parent=16593"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/categories?post=16593"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/tags?post=16593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}