{"id":17155,"date":"2020-03-28T14:57:23","date_gmt":"2020-03-28T12:57:23","guid":{"rendered":"https:\/\/www.gpec.ro\/blog\/?p=17155"},"modified":"2020-04-03T11:55:47","modified_gmt":"2020-04-03T09:55:47","slug":"felix-patrascanu-despre-ecommerce-curierat-si-antreprenoriat","status":"publish","type":"post","link":"https:\/\/www.gpec.ro\/blog\/felix-patrascanu-despre-ecommerce-curierat-si-antreprenoriat","title":{"rendered":"Felix P\u0103tr\u0103\u0219canu, Managing Partner FAN Courier, despre  eCommerce, Curierat \u0219i Antreprenoriat \u00een contextul actual"},"content":{"rendered":"<div class=\"fcbkbttn_buttons_block\" id=\"fcbkbttn_left\"><div class=\"fcbkbttn_like \"><div class=\"fb-like fb-like-button_count\" data-href=\"https:\/\/www.gpec.ro\/blog\/felix-patrascanu-despre-ecommerce-curierat-si-antreprenoriat\" data-colorscheme=\"light\" data-layout=\"button_count\" data-action=\"like\"  data-size=\"small\"><\/div><\/div><\/div><p><strong>\u00cen cadrul dialogului deschis din data de Vineri, 27 Martie 2020, Andrei Radu, CEO GPeC, a discutat cu Felix P\u0103tr\u0103\u0219canu, Managing Partner <a href=\"https:\/\/business.facebook.com\/FANCourier\/?__tn__=K-R&amp;eid=ARAVPnUaxL1Y1TB8xOm0GYlODnIV-6qG1FKIPHGxshaMQRki9GmvvFaQ4ey6v4KcDjG1Nqw1PgVG4CGH&amp;fref=mentions&amp;__xts__%5B0%5D=68.ARB1bNIfmiSHuwhzoLbMINUCtp8-0SuTnLoWG30EysGPq0bpLGsamM2x1NW7dsD78p2BTRVUic2-esRK6175YYEKYkgc-yyTBMggonYNQ5mhM01IlUdzc2Qv7Q3Jn8nwG54XI6De4ra5OAXS5QmVcblTwuos6-u4WYt4gs5uCAaJPtzmmmdu5V9x2W-c1CRGiiZuZp1Q0Ggp17qxNoJdB5GrkHyuj2XSgF7-sLeDH-0jsVRV4VvbTX3MNMHAIdO0-B9hXdGmjc8ANis5zq_SWs3JK8ETwDAfufw2LF5C7J_-jejjPFhUL6oHf7eL_HLDGgwjLK9fr6ww5Wdtfb65TYNnkz8Id2fSDCogmQ\">FAN Courier<\/a>, despre cum se vede situa\u021bia actual\u0103 din perspectiv\u0103 eCommerce, curierat \u0219i antreprenoriat. V\u0103 prezent\u0103m rezumatul discu\u021biei \u0219i ideile principale.<\/strong><\/p>\n<p><!--more--><\/p>\n<p>Urm\u0103ri\u021bi interviul integral:<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/anchor.fm\/gpec\/embed\/episodes\/Felix-Ptrcanu--co-fondator-FAN-Courier--despre-curierat-i-antreprenoriat-n-perioada-pandemiei-COVID-19-ec6ka2\/a-a1qk3kn\" width=\"400px\" height=\"102px\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><iframe loading=\"lazy\" title=\"eCommerce, Curierat \u0219i Antreprenoriat: Interviu cu Felix P\u0103tr\u0103\u0219canu, Managing Partner FAN Courier\" width=\"910\" height=\"512\" src=\"https:\/\/www.youtube.com\/embed\/RTg-SwPDQm0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<h2><strong>Despre situa\u021bia FAN Courier<\/strong><\/h2>\n<ul>\n<li><span style=\"font-weight: 400;\">Se lucreaz\u0103, \u00een continuare, la capacitate maxim\u0103.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Singurele zone unde nu se poate livra sunt zonele \u00een carantin\u0103.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Termenul de livrare a r\u0103mas acela\u0219i, pentru c\u0103 se livreaz\u0103 B2C foarte mult \u00een aceast\u0103 perioad\u0103. De cele mai multe ori expedi\u021biile B2C se fac la scara blocului.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Nu a crescut rata de retur pentru colete, pentru c\u0103 toat\u0103 lumea e acas\u0103 acum, dar este \u00een continuare o problem\u0103. Recomandare pentru clien\u021bi: s\u0103 cumpere produse de care chiar au nevoie \u00een acest moment.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Se pot face livr\u0103ri de la supermarket \u0219i, cu prec\u0103dere, se pot face \u00een aceea\u0219i zi. Condi\u021bia e ca magazinul s\u0103 proceseze comanda \u0219i s\u0103 preg\u0103teasc\u0103 coletul la timp.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Livr\u0103rile de fresh food au crescut \u00een ultima perioad\u0103. E important ca firmele de curierat s\u0103 fie preg\u0103tite pentru transportarea de fresh food (fructe, pe\u0219te, carne etc). FAN Courier de\u021bine 23 de autoturisme specializate pentru asta.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Frica paralizeaz\u0103 \u0219i dezvolt\u0103 comportamente bizare din partea clien\u021bilor, unii alung\u0103 curierii pentru c\u0103 le e team\u0103 c\u0103 ace\u0219tia \u00eei vor infecta.<\/span><i><span style=\"font-weight: 400;\"> \u201dDar foarte mul\u021bi se comport\u0103 extraordinar cu curierii. Le mul\u021bumesc lor \u0219i curierilor care sunt o component\u0103 semnificativ\u0103 \u00een acest moment. \u00cencerc\u0103m s\u0103 \u00eei protej\u0103m c\u00e2t putem de mult, am avut probleme s\u0103 achizi\u021bion\u0103m materiale prin care \u00eei putem proteja. Am reu\u0219it s\u0103 facem rost de m\u0103nu\u0219i, m\u0103\u0219ti, dezinfectante pentru curieri \u0219i dezinfect\u0103m c\u00e2t de des putem ma\u0219inile\u201d a declarat Felix P\u0103tr\u0103\u0219canu \u00een interviu.<\/span><\/i><\/li>\n<li><span style=\"font-weight: 400;\">Livrarea de medicamente e de mult \u00een aten\u021bia FAN Courier, dar aici va trebui s\u0103 pun\u0103 la punct autoturisme speciale. Aici e nevoie de autoriza\u021bii. Deocamdat\u0103 doar se pot izola medicamente \u00een l\u0103zi frigorifice sau aseptice.<\/span><\/li>\n<li><i><span style=\"font-weight: 400;\">\u201dAvem c\u00e2teva sute de persoane work from home, biocide sunt puse peste tot la dispozi\u021bie \u00een hub-uri \u0219i birouri. \u00cenv\u0103\u021b\u0103m pe parcurs cum s\u0103 facem dezinfectarea autoturismelor, pentru c\u0103 p\u00e2n\u0103 acum nu am fost pu\u0219i \u00een fa\u021ba unei astfel de situa\u021bii. Facem tot ce putem pentru ca to\u021bi angaja\u021bii s\u0103 se simt\u0103 \u00een siguran\u021b\u0103.\u201d<\/span><\/i><\/li>\n<li><i><span style=\"font-weight: 400;\">\u201d<strong>Sub nicio form\u0103 nu am t\u0103iat salarii<\/strong>, chiar angaj\u0103m oameni, pentru c\u0103 avem nevoie \u00een momentul de fa\u021b\u0103.\u201d\u00a0<\/span><\/i><\/li>\n<li><span style=\"font-weight: 400;\">Deocamdat\u0103 nu au cazuri de contaminare. Au avut persoane \u00een autoizolare care sunt acum \u00een afara oric\u0103rui pericol.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Dac\u0103 se descoper\u0103 c\u0103 un curier a fost infectat, legisla\u021bia \u00een vigoare \u00eei oblig\u0103 s\u0103 comunice cu ce clien\u021bi a luat acesta contact pe parcursul livr\u0103rii.<\/span><\/li>\n<\/ul>\n<h2><strong>Despre situa\u021bia \u00een eCommerce<\/strong><\/h2>\n<ul>\n<li><span style=\"font-weight: 400;\">Raportat la ecommerce, s\u0103pt\u0103m\u00e2na trecut\u0103 (16-22 Martie) volumul de expedi\u021bii FAN Courier a sc\u0103zut cu 10-15%, dar se observ\u0103 o revenire.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Volumul de food delivery a crescut, se mai livreaz\u0103 \u0219i din verticalele s\u0103n\u0103tate \u0219i igien\u0103 personal\u0103, laptopuri, produse pentru work from home. Toate acestea au crescut \u00een detrimentul bunurilor de folosin\u021b\u0103 \u00eendelungat\u0103 (ma\u0219ini de sp\u0103lat etc.).\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Principalul proiect pe care \u00eel dezvolt\u0103 la momentul actual Fan Courier este livrarea contactless \u0219i se lucreaz\u0103 \u00een continuare \u0219i la renun\u021barea op\u021biunii de cash on delivery. Cea mai bun\u0103 solu\u021bie e plata cu cardul la magazinul care face v\u00e2nz\u0103rile.\u00a0<\/span><\/li>\n<li><i><span style=\"font-weight: 400;\">\u201dNoi lucr\u0103m din greu la digitalizare, dar statul \u00eenc\u0103 ne cere \u0219tampil\u0103.\u201d<\/span><\/i><\/li>\n<\/ul>\n<h2><strong>Q&amp;A despre Antreprenoriat \u0219i previziuni pentru urm\u0103toarea perioad\u0103<\/strong><\/h2>\n<p><strong>Ce \u0219anse sunt ca firmele de curierat s\u0103 aib\u0103 serviciile suspendate din cauza COVID-19?<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Felix P\u0103tr\u0103\u0219canu: \u201d<\/span><i><span style=\"font-weight: 400;\">\u00cen Italia \u0219i Spania, s\u0103 lu\u0103m aceste cazuri, curieratele \u00eenc\u0103 lucreaz\u0103 u\u0219or restric\u021bionat \u00een unele zone. \u00cen alte \u021b\u0103ri, ca \u0219i la noi, se lucreaz\u0103 la capacitate maxim\u0103. Sunt zvonuri, dar nu cred c\u0103 se va \u00eent\u00e2mpla. Da, trebuie s\u0103 avem grij\u0103 de curieri. Virusul nu omoar\u0103 tineri, dar mul\u021bi dintre noi putem fi contamina\u021bi \u0219i s\u0103 nu \u0219tim. Cu toate acestea, nu putem sta \u00een cas\u0103, trebuie s\u0103 ne vedem \u0219i de business-uri.<\/span><\/i><span style=\"font-weight: 400;\">\u201d<\/span><\/p>\n<p><strong>Un num\u0103r mic de magazine fashion \u0219i-au deschis sec\u021biune de alimentare \u0219i mai sunt magazine de fashion care se g\u00e2ndesc s\u0103 v\u00e2nd\u0103 m\u00e2ncare. Cum vede Felix P\u0103tr\u0103\u0219canu aceast\u0103 situa\u021bie?<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">F.P. &#8211; \u201d<\/span><i><span style=\"font-weight: 400;\">Cunosc cazuri a\u0219a. Sunt firme de rent-a-car care acum fac livr\u0103ri de m\u00e2ncare. E posibil ca multe companii s\u0103 prind\u0103 gustul acestui tip de business \u0219i s\u0103 se adapteze nevoilor de acum. Nu \u0219tiu c\u00e2te dintre ele vor r\u0103m\u00e2ne acolo, pentru foarte mul\u021bi va fi o situa\u021bie temporar\u0103.\u201d<\/span><\/i><\/p>\n<p><strong>A\u021bi remarcat o sc\u0103dere a performan\u021bei angaja\u021bilor care lucreaz\u0103 de acas\u0103?<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">F.P. &#8211; <\/span><i><span style=\"font-weight: 400;\">\u201dDe\u0219i o mare parte din departamentul nostru lucreaz\u0103 de acas\u0103, totul e \u00een ordine \u0219i pl\u0103tim furnizorii, angaja\u021bii \u0219i d\u0103rile c\u0103tre stat la timp. E foarte important s\u0103 p\u0103str\u0103m o senza\u021bie de normalitate. Aici se vede adev\u0103rata solidaritate \u00eentre antreprenori \u0219i business-uri.\u201d<\/span><\/i><\/p>\n<p><strong>Cum vede\u021bi criza economic\u0103 de acum fa\u021b\u0103 de cea din 2008?<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">F.P. &#8211; <\/span><i><span style=\"font-weight: 400;\">\u201dE foarte diferit\u0103 din cauza faptului c\u0103 nu \u0219tim c\u00e2t va \u021bine \u0219i ce va urma, \u00eemi e foarte fric\u0103 de lucrul \u0103sta. S\u0103 presupunem c\u0103 criza medical\u0103 va trece. E important pentru noi ca criza economic\u0103 s\u0103 fie \u00een form\u0103 de V, cu sc\u0103dere apoi cre\u0219tere rapid\u0103, dec\u00e2t \u00een form\u0103 de U, cu pierderi prelungite \u0219i revenire lent\u0103. \u0218i asta m\u0103 sperie mai mult, nu \u0219tim de care va fi.\u201d<\/span><\/i><\/p>\n<p><strong>Exist\u0103 oportunit\u0103\u021bi care se pot na\u0219te din aceast\u0103 criz\u0103?<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">F.P. &#8211; <\/span><i><span style=\"font-weight: 400;\">\u201dSigur! S\u0103 \u00eencepem cu pl\u0103\u021bile cash on delivery, de care tot <a href=\"https:\/\/www.gpec.ro\/blog\/provocari-actuale-solutii-de-viitor-in-curierat\" target=\"_blank\" rel=\"noopener noreferrer\">vorbeam \u0219i la GPeC<\/a> c\u0103 vrem s\u0103 sc\u0103p\u0103m. \u00cen primul r\u00e2nd c\u0103 management-ul cash-ului este foarte riscant.\u00a0<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">Un alt lucru important: digitalizarea &#8211; a statului, a companiilor. E momentul s-o facem, putem g\u0103si solu\u021bii s\u0103 ne facem via\u021ba mult mai u\u0219oar\u0103.<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">Se vor schimba ierarhii, liderii de pia\u021b\u0103 de acum s-ar putea s\u0103 nu mai fie lideri, poate sc\u0103p\u0103m \u0219i de birocra\u021biei. Sper c\u0103 se va schimba \u0219i moralitatea oamenilor care lucreaz\u0103 \u00een administra\u021bie.\u201d<\/span><\/i><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><strong>Sfaturi pentru antreprenori? Cum s\u0103 abordeze problema \u00een momentul de fa\u021b\u0103?<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">F.P. &#8211; <\/span><i><span style=\"font-weight: 400;\">\u201d\u00cen criza trecut\u0103 ne-am f\u0103cut 3 scenarii: sc\u0103dem 15%? R\u0103m\u00e2nem la aceea\u0219i cifr\u0103 de afaceri? Cre\u0219tem? Trebuie s\u0103 ai planuri. S-ar putea ca ele s\u0103 fie proaste, dar lipsa unui plan e mult mai rea. Vom tr\u0103i o alt\u0103 realitate. Obi\u0219nui\u021bi-v\u0103 oamenii s\u0103 fie deschi\u0219i la schimb\u0103ri. Poate unii antreprenori \u00ee\u0219i vor da seama c\u0103 e mai bine s\u0103 lucreze de acas\u0103.\u201d<\/span><\/i><\/p>\n<h2><strong>Concluzii<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Cea mai mare fric\u0103 a unui antreprenor: s\u0103 nu poat\u0103 s\u0103-\u0219i fac\u0103 previziunile \u00een lunile care urmeaz\u0103.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Felix P\u0103tr\u0103\u0219canu: <\/span><i><span style=\"font-weight: 400;\">\u201dAvem dou\u0103 crize: criza medical\u0103 &#8211; care nu \u0219tim c\u00e2t va dura &#8211; \u0219i o recesiune economic\u0103, de\u0219i toate datele duc chiar c\u0103tre o criz\u0103. E important ca acum s\u0103 nu ne g\u00e2ndim la profituri ci la subzisten\u021ba firmelor noastre.<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">Avem nevoie de solidaritate \u00een momentul de fa\u021b\u0103. Avem un inamic comun. \u00cen trecut ne-am luptat \u00eentre noi, acum e un singur inamic pentru toat\u0103 lumea. Clien\u021bii trebuie s\u0103 \u00een\u021beleag\u0103 c\u0103 curierii fac tot posibilul pentru a livra comenzile, ne-am dori s\u0103 dea dovad\u0103 de empatie fa\u021b\u0103 de ei. Aici e solu\u021bia: s\u0103 fim uni\u021bi, s\u0103 trecem peste criza asta, pentru c\u0103 nu cred c\u0103 va \u021bine o ve\u0219nicie.\u201d<\/span><\/i><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>Fii la curent cu toate evenimentele pe care le preg\u0103tim,\u00a0<a href=\"https:\/\/www.gpec.ro\/aboneaza-te-la-newsletter-ul-gpec\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>aboneaz\u0103-te la newsletter-ul GPeC!<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"fcbkbttn_buttons_block\" id=\"fcbkbttn_left\"><div class=\"fcbkbttn_like \"><div class=\"fb-like fb-like-button_count\" data-href=\"https:\/\/www.gpec.ro\/blog\/felix-patrascanu-despre-ecommerce-curierat-si-antreprenoriat\" data-colorscheme=\"light\" data-layout=\"button_count\" data-action=\"like\"  data-size=\"small\"><\/div><\/div><\/div><p>\u00cen cadrul dialogului deschis din data de Vineri, 27 Martie 2020, Andrei Radu, CEO GPeC, a discutat cu Felix P\u0103tr\u0103\u0219canu, Managing Partner FAN Courier, despre cum se vede situa\u021bia actual\u0103 din perspectiv\u0103 eCommerce, curierat \u0219i antreprenoriat. V\u0103 prezent\u0103m rezumatul discu\u021biei \u0219i ideile principale.<\/p>\n","protected":false},"author":19,"featured_media":17156,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[89,45],"tags":[3139,3598,3600,54,739,128,793],"class_list":["post-17155","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-interviurile-gpec","category-piata-de-ecommerce-din-romania","tag-antreprenoriat","tag-criza-economica","tag-criza-medicala","tag-curierat","tag-ecommerce","tag-fan-courier","tag-felix-patrascanu"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts\/17155","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/comments?post=17155"}],"version-history":[{"count":7,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts\/17155\/revisions"}],"predecessor-version":[{"id":17226,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/posts\/17155\/revisions\/17226"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/media\/17156"}],"wp:attachment":[{"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/media?parent=17155"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/categories?post=17155"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gpec.ro\/blog\/wp-json\/wp\/v2\/tags?post=17155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}