{"id":20587,"date":"2025-11-06T17:30:25","date_gmt":"2025-11-06T15:30:25","guid":{"rendered":"https:\/\/www.gpec.ro\/blog\/?p=20587"},"modified":"2025-11-06T17:31:31","modified_gmt":"2025-11-06T15:31:31","slug":"innoship-return-portal-pentru-conformitatea-magazinelor-cu-directiva-ue-2023-2673-privind-returul","status":"publish","type":"post","link":"https:\/\/www.gpec.ro\/blog\/innoship-return-portal-pentru-conformitatea-magazinelor-cu-directiva-ue-2023-2673-privind-returul","title":{"rendered":"Innoship Return Portal – pentru conformitatea magazinelor cu Directiva (UE) 2023\/2673 privind returul"},"content":{"rendered":"
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Innoship<\/strong><\/a> anun\u021b\u0103 noua platform\u0103 Return Portal – o modalitate mai inteligent\u0103, mai u\u0219oar\u0103 \u0219i conform\u0103 cu reglement\u0103rile UE de a gestiona retururile. Conform noii Directive (UE) 2023\/2673, \u201eRetragerea dintr-un contract online trebuie s\u0103 fie la fel de simpl\u0103 ca \u0219i \u00eencheierea acestuia.\u201d<\/strong>,\u00a0<\/strong>iar implementarea\u00a0<\/strong>acestei directive\u00a0este obligatorie p\u00e2n\u0103 la data de 19 iunie 2026.<\/p>\n

Asta \u00eenseamn\u0103 c\u0103 fiecare comerciant online din UE trebuie s\u0103 ofere clien\u021bilor un flux de retur digital, transparent \u0219i u\u0219or de utilizat.<\/p>\n

Innoship Return Portal – Retururi f\u0103r\u0103 efort \u00een doar 3 pa\u0219i<\/span><\/h2>\n

Cu ajutorul Innoship Return Portal, magazinele online pot finaliza \u00eentregul proces \u00een mai pu\u021bin de un minut: f\u0103r\u0103 interven\u021bia departamentului customer service, f\u0103r\u0103 e-mailuri manuale, f\u0103r\u0103 stres.<\/span><\/p>\n

Mai jos observa\u021bi un studiu de caz Petmart care simplific\u0103 deja retururile cu ajutorul portalului.<\/span><\/p>\n

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  1. Start Retur<\/span><\/li>\n<\/ol>\n

    Clien\u021bii introduc num\u0103rul comenzii \u0219i ultimele 4 cifre ale num\u0103rului lor de telefon<\/span><\/p>\n

    \"\". \u00a0\"\"<\/p>\n

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    2. Alegerea metodei de retur<\/strong><\/p>\n

    Op\u021biuni flexibile pentru livrare, ridicare sau retur \u00een magazin \u2014 integrate cu transportatorii prefera\u021bi.<\/p>\n

     <\/p>\n

    \"\"<\/p>\n

     <\/p>\n

    3. Confirmare \u0219i Track&Trace<\/strong><\/p>\n

    Clien\u021bii adaug\u0103 datele de contact \u0219i preferin\u021bele de ramburs. Sistemul genereaz\u0103 automat AWB-ul, trimite confirmarea \u0219i activeaz\u0103 urm\u0103rirea returului \u00een timp real.<\/p>\n

    \"\"<\/p>\n

    \"\"<\/p>\n

    Beneficii:<\/strong><\/p>\n