Adam Pearce ,

Post purchase experience. Going beyond the „Thank You” e-mail.

Școala de Iarnă GPeC Online 5-8 Februarie 2025

The post purchase experience for customers is scary. Will it arrive? Will it be the right size? Can I really afford it? As retailers, sending a simple “Thank You” email isn’t enough, and in a time when spending is lower and in an era where returns are high and costly, it’s time to act.

During this workshop, Adam Pearce will:

  • Explain the fear stages that customers go through.
  • Provide you with examples of how you reduce this fear and give an opportunity to assess how these would work within your business.
  • Explain the touchpoints you can create with customers post purchase, and allow you to create your own plan.

English Session

Adam Pearce (Conversion Rate Optimization Expert | Co-Founder Blend Commerce)

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