REPORT > European Customer Pulse 2017: 43% of customers returned items purchased online over 1 year

Adăugat de pe 30 Octombrie 2017, 0 comentarii
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The returns process has a big part to play in omni-channel retail. Across Europe, 70% of shoppers say the ease of being able to return items factors into which retailer they choose to shop online with, according to the report “JDA & Centiro Customer Pulse 2017” by JDA Software Group and Centiro.

The research was done online, on 8,238 consumers across Europe, gathering insights from people of all ages across France, Germany, UK and Sweden.

Important findings:

  • 45% of shoppers who experienced issues received either a faulty or incorrect item over the last 12 months
  • 24% European shoppers made additional in-store purchases when picking up Click & Collect orders
  • 43% returned items purchased online over the last 12 months as expectations were not met

Research shows an 8% increase in issues relating to online orders over the last 12 months. Citește tot articolul

Danish people carefully choose products online and Swedish women massively doubt online products

Adăugat de pe 2 Octombrie 2017, 0 comentarii

Denmark: 84% of the online population shopped online in 2016

Danish online shoppers expected a delivery service within two business days. However, last year there was a increased growth of e-shoppers picking up their online purchases instead of having them delivered at home (43%). This shows that online retailers are currently lacking in this expectation. Citește tot articolul

Weekly News: ecommerce world market is 1.85 trillion USD worth, 1st GPeC Trainings edition, VR with Mastercard and Swarovski

Adăugat de pe 29 Septembrie 2017, 0 comentarii
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1.85 trillion USD is the forecasted turnover for global e-commerce in 2017

The global ecommerce market continues to flourish in 2017 with a growth rate of 17% and forecasted turnover of $1.85 trillion. Global online retail is increasing rapidly with a forecasted growth rate of 17% in 2017. Asia now ‘owns’ 50% of the global ecommerce market. This is one of the many interesting findings of the Global Ecommerce Report 2017. The report reveals ecommerce trends, facts and figures, and offers insights into each region of the global ecommerce industry. Citește tot articolul

1.85 trillion USD is the forecasted turnover for global e-commerce in 2017

Adăugat de pe 28 Septembrie 2017, 0 comentarii
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E-Commerce Foundation GPeC SUMMITThe global ecommerce market continues to flourish in 2017 with a growth rate of 17% and forecasted turnover of $1.85 trillion. Global online retail is increasing rapidly with a forecasted growth rate of 17% in 2017.

Asia now ‘owns’ 50% of the global ecommerce market. This is one of the many interesting findings of the Global Ecommerce Report 2017. The report reveals ecommerce trends, facts and figures, and offers insights into each region of the global ecommerce industry.

  • Asia (20%+) is booming
  • North America (9%+) is slowing down
  • South America (16.5%+) and the Middle East & Africa (11%+) are growing strongly but surprisingly not as quickly as Europe (19%+).

The report displays a correlation between social media and ecommerce trends. Over 53% of global consumers state that social media affects their online purchasing habits, and over 34% share their mobile purchase and online experiences via social media.

Additionally, Facebook remains the most popular social media platform for consumer feedback globally (average of 46%), and is the social media platform used by all generations.

Do you want to buy the Global Ecommerce Country Report 2017? You can get a 25%-discount code if you contact us!