News of the week: GPeC interviews, Ten Commandments of product return, abandoned shopping carts
Here are the most important 5 news pieces about e-commerce from the last 7 days.
If you found other news worth being disseminated, send us an e-mail at echipa@gpec.ro or leave a comment below or check us out on Facebook.
Thank you!
The GPeC Interviews: free consultancy in e-commerce
On the GPeC blog, you’ll find interviews from the GPeC Summit, with useful advice, market analysis, business strategies. The newest interviews are:
- Remus Vișan (Paravion): the subscription rate to our newsletter grew by 50-60% after having implemented the recommendations from the GPeC jury
- Carmen Pătîrlăgeanu (ALLPACKA.ro): After the first months of business operations in Romania, the monthly growth is of 70%
- Marius Costin (PayU România): The online card payment rate grew by over 35% in 2015
- Alexandru Lăpușan (Zitec): PrestaShop, OpenCart and Magento are the most used e-commerce platforms in Romania
Follow the Interviu GPeC tag on our blog
The Ten Commandments of the product return
There are a lot of rumors about the product return and the rights of consumers and of online shops in Romania. But the laws are very clear and the the majority are European laws implemented in our country.
TRUSTED.ro made a summary of the most important 10 legal rules about the product return.
Read the ten commandments on the TRUSTED.ro blog
The Biggest E-commerce Trends to Follow in 2016
There are many more promising figures, but also some recurrent problems that slow down the e-commerce sales growth. Here are the opinions about the trends, from: Dragoș Stanca (THINKDIGITAL), Andrei Radu (GPeC), Pawel Szczepaniec (ING Bank), Krzysztof Bajolek (ANSWEAR) and many more. Here are the figures and summaries from: Poland, Romania, Bulgaria, The Czech Republic and Croatia.
Read the article at 2Performant
Shoppers abandon an online shop because of poor service
More than half of consumers have stopped doing business with retail companies because of poor customer service, according to October 2015 research.
Aspect and Conversion Research revealed that 52% of US internet users have stopped doing business with a general retail company due to poor customer service. Breaking it down by generation, the responses were similar across the board.
65% of internet users in the EU shopped online in 2015
Nearly two thirds of internet users in the European Union made online purchases in 2015. The share of online shoppers in internet users is growing, with the highest proportions (both 68%) being found in the group of 16 to 24 year olds and that of 25 to 54 year olds. This can be concluded after some interesting research from Eurostat. It also found that the proportion of online shoppers varies considerable across Europe. In Romania for example, this share is only 18 percent, while in the United Kingdom it’s 87 percent.
More statistics, at Ecommerce News
