Interview with Paul Rouke, PRWD: The majority of online business don’t really understand their customers VIDEO
Paul Rouke, the founder of PRWD, offered an interview to our official reporter, Andra Zaharia (Marcom Manager Heimdal Security). Watch the video recorded at the GPeC Summit: Paul Rouke is, since 2004, the Founder of PRWD – one of the best agencies in the UK specialized on Usability and Conversion Optimization. Before founding PRWD, Paul worked for 7 years for the group Shop Direct, where he specialized on Usability and Customer Experience, as he believed that, in order to timprove the online user experience, it is very important to first understand the users’ behaviour and expectations from your online shop. At the GPeC Summit, Paul Rouke spoke about conversion optimization in e-commerce and the future in this field.
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