AI is no longer just a marketing tool or a trending topic. In 2026, the difference between online stores that grow sustainably and those that stagnate will be defined by how well they automate their critical operations.
In this session, we will explore how artificial intelligence can be used to automate key eCommerce processes.
You will learn:
- which types of eCommerce operational processes can already be automated with AI
- how AI agents (including GPTs) can be used to reduce manual workload and response times
- how AI solutions can be integrated with existing systems (CRM, ERP, OMS, email, ticketing)
- which KPIs are worth tracking to measure the real impact of automation
- straight-forward automation examples that reduce costs and increase efficiency without negatively affecting the customer experience
